World Host Sales Powered by Service/Retail
Course
Online
Description
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Type
Course
-
Methodology
Online
An understanding of the sales cycle and how they can influence customer purchasing decision West Lothian College is an award winning provider of further education based in Livingston, West Lothian. The College offers the widest range of academic and vocational qualifications in the area, offering a diverse curriculum to approximately 8000 learners.
About this course
An understanding of the sales cycle and how they can influence customer purchasing decisionThe value of knowing your products/services by listening to the needs of your customersAn understand of the impact of ‘moments of truth', looking at the business through the eyes of the customerThe benefits of selling beyond the basics
Reviews
Subjects
- IT
- Sales Training
- Sales
- Retail
Course programme
Did you know that 75% of retailers identify poor service as the biggest cause of customers walking away before making a purchase? To address this and to help raise the standard of customer service in retail, Skillsmart Retail and the National Skills Academy for Retail are launching a brand new programme, WorldHostTM Retail.
- WorldHostTM Retail is the only internationally proven, individually assessed, visible mark for quality customer service in the UK
- Three programmes are available nationally through the National Skills Academy for Retail's network, helping you provide consistent, world-class customer service throughout your business
- WorldHost TM training can be customised and delivered by our qualified trainers. It can be mapped to your own training programmes helping you achieve WorldHost recognition for your business
With a vibrant, modern and innovative learning environment, the College is well equipped to ensure that students have the best facilities and resources to help develop their learning and skills. The College is an essential provider of a vast range of courses all focused on developing relevant skills for employment and to enhance current career prospects for those who are already working. For 2016-17 it was established that 86% of HN graduates at the College progressed into employment or further study.World Host Sales Powered by Service/Retail