Apprenticeship in Customer Service
Course
In Leicester
Description
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Type
Course
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Location
Leicester
The course is a vocational course that embeds advanced customer service skills from preparing to deliver customer service through to developing the rules and regulations to follow in a customer service role.
Facilities
Location
Start date
Start date
About this course
Level 1 equivalent
Reviews
Course programme
Course Level: Level 2
Course Type: Part Time
Curriculum Area Description: Hospitality and Sport
How to Apply: Interview
Entry Requirements: Level 1 equivalent
Study Hours: 0
Nº of Weeks:0
Additional Enrolment Info: none
Work Placement: No
Work Placement Attendence: Optional
Course Progression: Onto supervisory customer service positions or similar types roles in a customer service environment
Careers Progression: supervisory positions in customer service, or move into similar customer service roles within other organisations
Course Description:
The course is a vocational course that embeds advanced customer service skills from preparing to deliver customer service through to developing the rules and regulations to follow in a customer service role.
Description Breakdown:
Certificate in Customer service
Key skills in Communication and application of number level 1
NVQ in Customer Service optional units from a range of units to suit the role, 7 units to complete in all. Students will get the opportunity to select the most relevant units based on their particular job role
Assessment Description: Continuous
Nº Places Available: 999
Trips Residentials: none
Qualification: QCF NVQ
Tuition Fees: 300
Material Fees: 0
Exams Fees: 0
Exam Registration: 0
Residential Fees: 0
Total Fees: 300
Additional Costs Total: 0
Additional information
Apprenticeship in Customer Service