CCS Training Services courses

...nobody ever asks us and nobody ever tells us! Handling conflict through effective communication. What works and what doesn't. Feedback session...

...preparation, agenda, people, environment, timings etc. Working With Others Analysis...

...confidence related to success - three keys to success. Role plays and exercises to re-inforce personal commitment and to help deal with a challenging situation...

...A fair deal for both sides. Exercise - Negotiating: Tying the Knot Exercises and role plays. Final Analysis...

...skills and experience to a team; they bring their personality as well. CONTENTS Self perception profile exercise. Belbin's team role theory...

...team players by giving them an opportunity to review and enhance their current customer service strategies and methods. Suitable for: Designed for...

...Vital Rules of Customer Care Putting yourself in the Customers place - treating Customers how you would like to be treated. Recap on 'The Rules'...

...turning statements into questions - gathering information and knowledge. Reversal of roles - the lateral approach - you are the customer - how would you like to be treated?...

...getting the customer to confirm discussion details to ensure they understand you. What happens after the call? Interactive Session 1st Day Review Review of individual objectives...

...market, competitive positioning. Review and preparation of change exercise. Final presentations. Teams to provide their solutions to change scenario...

...Group review and Action Plans. Mentor agreements...

...This workshop addresses the perennial questions - 'What is a leader?' and 'Are leaders born or made?' The course explores a number of fundamental issues related to leadership...

...The responsibility of all participants - overcoming the common negative issues related to attending meetings - reluctance, fear, inexperience...

...An opportunity to reflect on the essential elements of an effective performance appraisal. Breaking down the barriers. This workshop deals with potential...

...The course also covers behaviour control (dealing with and controlling nerves), using a winning formula. Suitable for: Those who need to address business...

...Preparing the Way. Techniques and strategies explained. Communication & listening skills. Questioning techniques. Keeping control of meetings...

...This course is designed to take the mystique out of Finance. It explains the importance of the Finance function, gives clear meanings of financial terms...

...of the principles applied to role-play scenarios - feedback - critique etc. Role-play - As AP and CC Professionals. Exercise Closing Session Recap on events...

...This course is highly participative and is designed around a databank of real invoices and reports. Offered either by public seminar or on...

...Reviewing the Aged Creditors Analysis. Monitoring credit notes, rebates and discounts; reclaiming overpayments. Reviewing the nominal ledgers to identify posting errors...