Client Relationship Management

Ethan Hathaway

Training

In Amsterdam (Netherlands), London and Johannesburg (South Africa)

£ 1,097 VAT inc.

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Description

  • Duration

    2 Days

Open the delegates eyes to the massive opportunity CRM will bring to the organisation. Learn the strategic implications of such a move. Discover the latest trends and innovations in CRM Learn the key elements of a customer care strategy and programme of implementation. Draw up an action plan to introduce the concept into the organisation. Evaluate the impact on improved customer loyalty and client retention. Suitable for: Senior Managers of Services and Product Businesses. Customer/Client Service Managers. Sales Managers/Directors. CEO and Managing Directors. Marketing Manager. HR Managers

Facilities

Location

Start date

Amsterdam (Netherlands)
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Start date

On request
Johannesburg (South Africa)
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Start date

On request
London
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Start date

On request

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Course programme

This Client Relationship Management training programme is designed to develop a greater understanding in the strategic importance of good client/customer care; the bottom line financial benefits to the company of customer satisfaction and long term profitable relationship management, and the strong unassailable competitive edge this will create.

Delegates should be in a position to create/influence change in policy and direction, in a product or service industry, and have a senior role within the organisation.

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Client Relationship Management

£ 1,097 VAT inc.

The best Sales Skills courses

See all

See all