Cosensa Learning & Development Ltd courses

...This course is designed to give delegates the opportunity to learn, practice and receive feedback on the skills and behaviours they want to develop... Learn about: Interpersonal Skills, Positive Body Language, Assertive Behaviour...

...will have a number of methods, tools, and approaches to: Create rapport and empathy with someone in distress Gain insight into the persons' feelings...

...delivery of financial training programmes. The trainer is a qualified chartered accountant and has previously delivered this particular programme in public... Learn about: Balance Sheet, Revenue Expenditures, Profit and Loss...

...This one day introductory programme will be followed later in the year with our 2 Day Advanced influencing Skills programme. Anyone who is new to introducing... Learn about: Building Rapport, Conflict Strategies, Non-verbal Communication...

...Body language - techniques and examples of its use by experts - Oratory techniques and crucial points to remember - Using different resources and aids/when... Learn about: Overcoming Obstacles, Oratory Techniques, Body Language...

...This course is designed for individuals who require to make presentations to groups of people using Microsoft PowerPoint and who would like to develop their skills and confidence...

...a certificate of attendance. The trainer for this course has extensive experience in design and delivery of communications skills programmes... Learn about: Key Skills, Presenting Ideas, Communication Skills...

...required for making productive telephone sales calls. This enables better results to be achieved through the use of correct structures and control techniques... Learn about: Incoming Calls, Sales Process, Requesting Appointments...

...Managing risk · Updating the project plan · Managing scope · Managing quality · Phase out plan and activities... Learn about: Setting Goals, Roles and Responsibilities, Managing Risk...

...whether a factory, warehouse or office which may contain asbestos products, you need to consider risks of exposure to people using, or doing works in the building... Learn about: Legal Requirements, Practical Experience, Assessing Risk...

...This one day programme will provide delegates with an understanding of the benefits of well run safety committees and properly motivated Safety Representatives... Learn about: Involving Employees, Safety Representatives, Accident Prevention...

...All delegates who successfully complete this course will receive a certificate of attendance. This course is suitable for managers or training professionals... Learn about: Creative Thinking, Information Gathering, Training Programmes...

...Course Objectives: Dynamic facilitation is the very essence of strong leadership. It is about helping people face difficult issues creatively and collaboratively... Learn about: Different Language Styles, Win/Win Solutions, Taking Control...

...and proof-reading tips · Punctuation · Common grammatical errors to avoid · Editing and checking the finished document · Minutes · How to draft effective... Learn about: Letter Writing...

...form of a photocopy or scan of your original certificate issue number and date. The trainer for this course has extensive experience in design and delivery... Learn about: Identifying Hazards, Measuring Performance, Risk Assessment...

...8555 requirements on request. Contents The various standards - ISO 14001, Eco-Management and Audit Regulation (EMAR), BS 8555. The 2004 version of...

...Delegates will enjoy a lively and stimulating day involving several group discussions and exercises. Individual feedback will be provided for each delegate... Learn about: Raising a Query, Role of Proofreader, Tips and Techniques...

...Workplace bullying and/or harrassment can be defined as offensive behaviour through cruel, malicious, vindictive, or humiliating ways to undermine individuals... Learn about: Unacceptable Behavior, Establishing Boundaries, Creating Positive Work Environment...

...It is a highly participative program is a practically based series of sessions using tutorials, case studies, interactive workshops and open forum discussions... Learn about: Certification Process, ISO 9000, Auditing Standards...

...programme will receive a certificate of attendance. Course Content: Background and essential content of the ISO 9000 series of standards The 'value'... Learn about: Documentation Methods, Total Quality Initiatives, ISO 9004 Relationships...