Customer Care Seminar

FCL College Wembley

Course

In Wembley

Price on request

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Description

  • Type

    Course

  • Location

    Wembley

  • Start date

    Different dates available

Those who wish to learn how to provide exceptional customer care to improve sales and productivity in an instructor-led environment.None.To be more aware of who your customers are and what they really want so that you can handle different situations and provide exceptional customer care.

Facilities

Location

Start date

Wembley (Middlesex)
Hazel House 1-3 Lancelot Road, HA0 2AL

Start date

Different dates availableEnrolment now open

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Subjects

  • Customer Care
  • Problem Solving
  • Market
  • IT
  • Customer Service
  • Customer Retention
  • Communication Skills
  • Stress and Anxiety
  • Customer Manager
  • Stress-related risks

Course programme


Course Content
• Who are your customers?
• What do your customers want?
• How to make Customer Care exceptional
• Customer Expectations
• How good is good enough?
• Building a positive environment
• It's in the detail - things to think about
• Active listening is better listening
• Handling Complaints
• When you were the customer
• Dealing with customer emotions
• Keeping calm
• Calming the upset customer
• Phrases likely to upset
• Getting the problem solved
• Things you would change


Benefits
•Workbook with exercises and individual notes to ensure that the skills learnt on this course will be successfully applied and the knowledge consolidated.
• The opportunity to gain the widely recognised Pitman Training Certificate.

See related categories

Customer Care Seminar

Price on request

The best Customer Management courses

See all

See all