Housekeeping Level 2

Aim

The Housekeeping Level 2 qualification aims to expand on knowledge and skills of a Room Attendant, Key Maid or anyone in a similar role. It concentrates on communication skills within a team, Health and Safety requirements within different areas and customer service standards to be met.

Units

8 units to be completed in total.

Mandatory Units

• Maintain a safe, hygienic and secure working environment.
• Contribute to effective teamwork.
• Clean and service a range of areas.
• Work using different chemicals and equipment.

Optional Group A

Learners must achieve a minimum of two of the following

• Maintain housekeeping supplies.
• Clean and protect floors (CSSNTO).
• Clean carpets and soft furnishings (CSSNTO).
• Provide a linen service.
• Carry out period room servicing and deep cleaning.
• Prepare, service and clear meeting and conference rooms.
• Collect linen and make beds.
• Clean windows from the inside.
• Give customers a positive impression of yourself and your organisation.