Level 2 Apprenticeship in Customer Service

An apprenticeship is a national work based training programme designed for each industry. Apprenticeships are a great way of earning and learning at the same time. Customer service frameworks are flexible enough to be used across a range of industries and have proved to be one of the most popular apprenticeship routes across the UK. The Apprenticeship scheme is divided into two levels -Apprentice NVQ 2 and Advanced Apprenticeship NVQ 3.
On successful completion of the programme you will achieve an NVQ at level 2 or 3, a technical certificate and Key Skills in Application of Number and Communication. You will also have completed the Employee Rights and Responsibilities certificate.
You will learn through a mixture of lectures, group work, work-related activities and independent study and research. You will be taught in well-equipped general classrooms with the latest learning technology. As part of your programme, assessment is on a continuous basis with a number of assessments in each module. Assessments take a variety of forms, such as written reports, essays, designing a product, presentations, and group projects. There are timed examinations in some modules.