Part Time Teleservice Skills

Vocational qualification

In Paignton

Price on request

Description

  • Type

    Vocational qualification

  • Location

    Paignton

The course includes: Understanding communication. Responding to visitors. Responding to telephone calls. Listening skills. Body language. Meeting and greeting;* Taking and relaying messages;* Gathering, forwarding and processing information. Dealing with difficult/awkward People. Building confidence. Appropriate language

Facilities

Location

Start date

Paignton (Devon)
See map
South Devon College Vantage Point Long Road, TQ4 7EJ

Start date

On request

About this course

No formal entry requirements.

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Reviews

Course programme


Teleservice Skills

Is this course right for me?

This one-day course will enable you to manage reception and telephone work effectively while keeping your cool.

What will I be learning?

The course includes: * Understanding communication; * Responding to visitors; * Responding to telephone calls; * Listening skills; * Body language; * Meeting and greeting;* Taking and relaying messages;* Gathering, forwarding and processing information; * Dealing with difficult/awkward People; * Building confidence; * Appropriate language

How will I learn?

Classroom based group workshop.

What else might I want to know?

Lunch and refreshments are provided.

What can I do afterwards?

You may wish to attend another of the one day Business Skills courses such as Customer Service or Meetings and Minute Taking.

Apply for this course
You can apply online , by phone, post or in person.

Course Code: CT9TEL1SBN

Part Time Teleservice Skills

Price on request