Performance Management

Course objectives:
On completion of this programme you will be able to:
-Identify, encourage and enhance effective behaviour at work
-Plan, structure and run the performance appraisal meeting
-Identify the most appropriate performance measurement techniques and systems for an organisation
-Link rewards to measured performance reactions
-Use performance management to reinforce and drive human resource strategy
-Understand the limitations of performance management
-Deal with difficult situations and handle different staff reactions
-Understand the benefits of coaching and mentoring
Course content:
The purpose of having a performance management process
-Performance versus satisfaction
-Performance Management versus performance appraisal
-Performance management cycle wheel
Setting performance measures
-Performance standards
-Personal objectives
-SMART objectives
Monitoring performance
-Ways of monitoring
-The importance of regular performance reviews
-Giving feedback
-Managing satisfaction
Communication skills
-Listening
-Asking questions
-Reflecting back
The appraisal meeting
-Preparation
-Running the meeting
-Do's and don'ts of appraisals
Counselling skills
-Dealing with appraisee reactions
-Using feedback as a way to support and coach
Maintaining motivation
-The top motivators
-How to apply motivation into performance management
-Key principles of motivation
Review of Programme
Other Recommended Programmes
-Maintaining Motivation
-The Manager as a Coach
-Mentoring in the Workplace