Advanced Customer Service Professional with Co-op
Course
In Kamloops (Canada)
Description
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Type
Course
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Level
Advanced
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Location
Kamloops (Canada)
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Class hours
1120h
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Duration
26 Weeks
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Start date
Different dates available
Welcome to the Customer Service Professional program. Meet customer service professionals from around the world, sharpen the skills you will need in the service industry, and develop the confidence, perspective, skills, knowledge and drive that will help you succeed.
The fundamental duties of a Customer Service provider are to answer questions and resolve problems. Success in this regard depends on the provider’s ability to connect with customers on a personal level. To that end, this program will teach skills related to forming proper attitudes, creating strong first impressions, communicating well both verbally and non-verbally and most importantly, understanding just what it is a customer needs and wants.
The co-op portion of the program offers students the opportunity to practice what they have learned in class, practice their English skills in English speaking working environments, and gain professional experience.
Co-op eligibility will be based on grades (which must be an average of 70% or better during the class components), classroom attendance, academic performance as well as one’s adaptability in a culturally diverse environment and general work ethic.
FoodSafe and Serving-it-Right certificates will be completed during the program.
Facilities
Location
Start date
Start date
About this course
Upon graduation, students will be able to:
Effectively interact with customers, team members and management
Blend techniques and strategies to become more effective workers through problem-solving and critical thinking
Fit into the environment of new trends in the restaurant, catering, hotel and tourism industries
Recognize and deal with the challenges of communicating with customers and the skills required
Satisfy the needs and wants of people who do the hiring
Use and demonstrate appropriate business and personal etiquette
Motivate through positive psychological self-understanding
Use hospitality job survival techniques in the highly stressed world of the hotel, hospitality and tourism industry
Learn the knowledge required for both the FoodSafe BC and Serving-it Right certificates
Use effective job search strategies
Grade 12 or mature student status
TOEFL: iBT 53, OR IELTS 4.5 OR TOEIC 550 OR completed Level 3 at Sprott Shaw College
Any recognized international English language equivalency test score such as CELPIP, Cambridge English: Proficiency (CPE), CEFR OR
Successfully attain the required score on the Sprott Shaw College entrance exam
Interview required
Reviews
Subjects
- Customer Service Skills
- Customer Service
- Interpersonal Skills
- Development
- Communications
Course programme
- CSP100 - Interpersonal Skills and Development
- CSP1000 - Customer Service Professional Co-op
- CSP110 - Customer Service: Food & Beverage
- CSP120 - Communications
- CSP130 - At Your Service: Hotel and Catering Industry
- CSP140 - Personal Skills / Career Tools
- CSP150 - Tourism and Hospitality
- CSP160 - Customer Satisfaction: Leaders and Motivation
Advanced Customer Service Professional with Co-op