Airport Customer Service

Many of our students find employment in the buzzing environment of an airport. With the recent opening of Heathrow’sTerminal 5, and an ever increasing demand for flying, opportunities for working in customer service either for an airline or handling agent have never been greater.

This programme has been developed to provide successful students with the customer service and practical skills required when working at an airport.

It covers the whole process of Check-In, security, Baggage and Boarding.

To assist with the learning process, course participants spend a day both land and airside at a major airport.

Programme Content

• Airline Terminology
• Providing a Customer Service Experience
• Check-in
• Procedures Baggage Regulations
• Flight Boarding
• Security Issues
• Solving Passenger Queries and Problems
• Airport Layouts (Air and Land Side)

Daytime
Mode of Study
- 12 weeks
- ½ day per week

Evenings
Mode of Study
- 4 weeks
- 2 evenings per week

Saturdays
Mode of Study
- 5 weeks
- every Saturday 1.30pm to 5pm