Assertiveness skills courses

.... And how can you make sure that you are doing the right job at the right time? • How to stay in control and do what's important • Assertiveness: how...

...To understand the role and develop key skills required to be an effective Receptionist. Suitable for: All reception staff... Learn about: Assertion Training, Client Management, Customer Care...

...Registration Welcome Introductions Overview of the course - highly supportive but challenging at times Awareness & Observational Skills Boundary... Learn about: Assertiveness Training, Confidence Training, Self Defence...

...For delegates to understand the role of a leader, including the range of leadership styles, which can be employed, depending on the situation or the staff member. To cover practical skills in performance management of staff...

... want to achieve • Apply key influencing skills eg Listening exploration, finding common ground, being assertive appropriately • Handle opposition...

...®Analyse their role, responsibilities and skills as a Team Leader / Supervisor. ®Identify a range of leadership styles and tailor their style to the individual. ®Improve team performance through motivation, feedback and managing performance. ®Communicate assertively and receive respect from others...

...To get a clear understanding of the role, and identify/practise key skills for effective supervision. Suitable for: Those who have recently been promoted to a first line management or supervisory role, and have had no formal training on the subject before...

... skills to achieve optimum results, confront and overcome difficult situations, and evaluate the outcomes of the facilitation process. Lesson objectives...

...By the end of the session, participants will be able to: Differentiate between aggressive, passive and assertive behaviour; Identify the skills which are central to assertive behaviour; Describe the traits of effective communicators; Identify the effects of body language on communication; Describe...

...Definitions of passive, aggressive and assertive behaviour, Positive thinking, Self Esteem, How childhood messages remain in our lives, Knowing your rights. To practise new skills, Group participation, To be ready to change behaviour patterns. Are there any additional requirements?: Materials... Learn about: Assertive Behaviour...

...This course will help you to flourish in your role as a speech and language therapist. You will have the opportunity to reflect on and practise prioritisation and time management skills as well as to develop your assertiveness skills... Learn about: Assertiveness Training...

...Assertiveness is an often misunderstood concept. Effective and assertive communication is about communicating clearly and respectfully and...

... to develop skills in dealing confidently and professionally with colleagues, suppliers and customers. Suitable for: The course will use self-analysis tools and practical examples, and will explore how you can become more assertive from a female perspective. It is particularly recommended for women...

...The "Improving Assertiveness and Decision making" course covers the essential aspects of assertiveness and has activities and tasks which will enable students to present their opinions to others with confidence and assertiveness, develop their decision making skills, negotiation skills and develop...

...The course can typically cover: Self image and how it was formed. What is confidence? Who do you want to be (self reflection)? Visualisation and imagination. Realisation. The difference between assertiveness and aggression. Your assertive rights. Using assertiveness to compliment or criticise...

...Suitable for: Individuals who are involved in negotiations and are looking to refresh or to develop their skills further...

...-win outcome. The course explores both formal and informal negotiations in the workplace. Suitable for: Suitable for: negotiators with experience and some previous training, who wish to take their skills to an advanced level, enhance their understanding of all the factors typically at play in...

...on a variety of vocal and practical exercises. Interactive discussions, exercises and role plays take place throughout the day. Please...

...Influencing, persuading and negotiation skills enable successful people to influence the thinking and behaviour of others and to facilitate...

...this course is designed for delegates with little experience in negotiation. The course focuses on the essential skills and stages involved. The objective of the course is to give the delegates the confidence to enter into negotiation, knowing the importance of such aspects as a win:win situation...