Assertiveness Training courses Northern Ireland

.... Learning to be assertive offers the potential to acquire feelings of control, increased confidence and improve their self-esteem. This course will equip participants with assertiveness skills to enable them to be more effective in their dealings with others... Learn about: Body Language, Negotiation Skills, Confidence Training...

...Interview Skills, Careers Advice & Planning for the future • Week 10/ 11 – Team Challenge – Working with other local groups and planning activities • Week...

... an appropriate strategy Understanding and managing objections Opening and using channels of communication Using Behaviour to Influence Outcomes Types of assertive... Learn about: Communication Training, Assertive Behaviour, Confidence Training...

... the different types of communication Use the Push/Pull model of influence skill set Define assertive and non assertive behaviour How to communicate with customers... Learn about: Barriers of communication, Overcome negative blocks, Communication Training...

...In any working environment, managing customer expectations requires a wide range of interpersonal skills and techniques. The ability to deal confidently and assertively with everyone you make contact with, either face to face or by telephone, not only ensures you are operating effectively... Learn about: Decision Making, Problems and changes management, Conflict Resolution...

...characteristics and styles of effective influencers Recognise the different sources of power Define the relationship between power and influence Recognise... Learn about: Conflict Resolution, Decision Making, Negotiation Skills...

...· Listen carefully and use the best questioning techniques to gain the right information · The methods of persuasion and how to strive for win-win agreements... Learn about: Influencing Skills, Delegating Skills, Negotiation Skills...

... ability to communicate confidently and assertively with colleagues and customers. Objectives By the end of the programme the participants will: Understand and overcome the barriers to being assertive Recognise behaviour traits within yourself and others and learn effective strategies for managing... Learn about: Assertiveness Training, Confidence Training...

... they want to develop. It is suitable for managers and professional staff who wish to enjoy greater confidence when communicating with others. The trainer for this course has extensive experience in design and delivery of assertiveness training. The trainer has been successfully delivering training to... Learn about: Resolving Issues, Interpersonal Skills, Dealing with People...

... opinion and knowledge Developing the Essential Assertiveness Necessary for Today’s Business Climate What is assertiveness and why is it crucial to success... Learn about: Effective Communication, Difficult People, Communication Training...

...A variety of different day-to-day workplace situations such as meetings and telephone conversations will be examined. The aim of this course is to encourage... Learn about: Speaking Clearly, Communication Skills, Sentence Structure...

...for matrix management of others, people who need to put their point across in a persuasive and convincing manner, and anyone who feel that they are... Learn about: Non-verbal Communication, Body Language, Building Rapport...