Assertiveness Training courses Northern Ireland

.... Learning to be assertive offers the potential to acquire feelings of control, increased confidence and improve their self-esteem. This course will equip participants with assertiveness skills to enable them to be more effective in their dealings with others... Learn about: Assertion Training, Body Language, Gain Confidence...

...Interview Skills, Careers Advice & Planning for the future • Week 10/ 11 – Team Challenge – Working with other local groups and planning activities • Week...

... an appropriate strategy Understanding and managing objections Opening and using channels of communication Using Behaviour to Influence Outcomes Types of assertive... Learn about: Assertiveness Training, Skills and Training, Personal Effectiveness...

... the different types of communication Use the Push/Pull model of influence skill set Define assertive and non assertive behaviour How to communicate with customers... Learn about: English Language, Overcome negative blocks, Types of communication...

...In any working environment, managing customer expectations requires a wide range of interpersonal skills and techniques. The ability to deal confidently and assertively with everyone you make contact with, either face to face or by telephone, not only ensures you are operating effectively... Learn about: Conflict Resolution, Problems and changes management, Conflict Management...

...contacts in the workplace It is particularly recommended for anyone required to manage, to motivate or to influence their colleagues, customers or suppliers... Learn about: Problem Solving, Negotiation Skills, Influencing Skills...

...in a wide range of face-to-face and telephone situations. Objectives By the end of this course participants will be able to: · Understand what negotiation... Learn about: Customer Care, Persuasion Skills, Delegating Skills...

... ability to communicate confidently and assertively with colleagues and customers. Objectives By the end of the programme the participants will: Understand and overcome the barriers to being assertive Recognise behaviour traits within yourself and others and learn effective strategies for managing... Learn about: Assertiveness Training, Confidence Training...

... they want to develop. It is suitable for managers and professional staff who wish to enjoy greater confidence when communicating with others. The trainer for this course has extensive experience in design and delivery of assertiveness training. The trainer has been successfully delivering training to... Learn about: Enhancing Personal Image, Improving Self-Confidence, Achieving Results...

... opinion and knowledge Developing the Essential Assertiveness Necessary for Today’s Business Climate What is assertiveness and why is it crucial to success... Learn about: Effective Communication, Communication Training, IT Project Management...

...a certificate of attendance. The trainer for this course has extensive experience in design and delivery of communications skills programmes... Learn about: Sentence Structure, Presenting Ideas, Speaking Clearly...

...the power of influencing skills into their personal armoury will really benefit from attending both programmes. All delegates who successfully complete... Learn about: Convincing Others, Matrix Management, Building Rapport...