Assertiveness Training courses Northern Ireland

.... Learning to be assertive offers the potential to acquire feelings of control, increased confidence and improve their self-esteem. This course will equip participants with assertiveness skills to enable them to be more effective in their dealings with others... Learn about: Social Skills, Gain Confidence, Influencing Skills...

...12 – Final Presentation Special Features • Full-time course that does not affect benefits • Young person’s allowance for 16/17 year olds • All public transport...

... an appropriate strategy Understanding and managing objections Opening and using channels of communication Using Behaviour to Influence Outcomes Types of assertive... Learn about: Verbal Communication, Communication Training, Skills and Training...

... the different types of communication Use the Push/Pull model of influence skill set Define assertive and non assertive behaviour How to communicate with customers... Learn about: Overcome negative blocks, Skill set, English Language...

...In any working environment, managing customer expectations requires a wide range of interpersonal skills and techniques. The ability to deal confidently and assertively with everyone you make contact with, either face to face or by telephone, not only ensures you are operating effectively... Learn about: Assertive Behaviour, Conflict Resolution, Conflict Management...

...to adapt an influencing style to deal effectively with the range of people they will encounter. Objectives On completion of this training course... Learn about: Decision Making, Delegating Skills, Conflict Resolution...

...we will contact you via email or by telephone. We will forward the course outline together with a booking form for completion. Confirmation details... Learn about: Influencing Skills, Persuasion Skills, Customer Service Skills...

... ability to communicate confidently and assertively with colleagues and customers. Objectives By the end of the programme the participants will: Understand and overcome the barriers to being assertive Recognise behaviour traits within yourself and others and learn effective strategies for managing... Learn about: Assertiveness Training, Confidence Training...

... they want to develop. It is suitable for managers and professional staff who wish to enjoy greater confidence when communicating with others. The trainer for this course has extensive experience in design and delivery of assertiveness training. The trainer has been successfully delivering training to... Learn about: Resolving Issues, Being Persuasive, Positive Body Language...

... opinion and knowledge Developing the Essential Assertiveness Necessary for Today’s Business Climate What is assertiveness and why is it crucial to success... Learn about: Assertiveness Training, People Management, Effective Communication...

...Confident and skilful communication in the workplace should be central to everyone's role. However, too often issues arise purely as a result of poor... Learn about: Sentence Structure, Speaking Clearly, Communication Skills...

...this course will recieve a certificate of attendance. Suitable for anyone who needs to influence others in order to achieve their goals. Managers responsible... Learn about: Non-verbal Communication, Body Language, Building Rapport...