Assertiveness Training courses Northern Ireland

.... Learning to be assertive offers the potential to acquire feelings of control, increased confidence and improve their self-esteem. This course will equip participants with assertiveness skills to enable them to be more effective in their dealings with others... Learn about: Verbal Skills, Gain Confidence, Body Language...

...• The programme lasts for 12 weeks and is full-time (Monday – Friday). • The participants will gain increased confidence, motivation and other employability skills...

... an appropriate strategy Understanding and managing objections Opening and using channels of communication Using Behaviour to Influence Outcomes Types of assertive... Learn about: Assertiveness Training, Skills and Training, Assertive Behaviour...

...In any working environment, managing customer expectations requires a wide range of interpersonal skills and techniques. The ability to deal confidently and assertively with everyone you make contact with, either face to face or by telephone, not only ensures you are operating effectively... Learn about: Decision Making, Skills and Training, Problems and changes management...

... the different types of communication Use the Push/Pull model of influence skill set Define assertive and non assertive behaviour How to communicate with customers... Learn about: Assertive Behaviour, Communication Training, Team Training...

...the different strategies for influencing Use a wider range of influencing styles in appropriate circumstances Select the appropriate strategies for... Learn about: Influencing Skills, Persuasion Skills, Decision Making...

...to make the most effective use of time available for negotiation preparation Listen carefully and use the best questioning techniques to gain the right... Learn about: Delegating Skills, Skills and Training, Negotiation Skills...

... ability to communicate confidently and assertively with colleagues and customers. Objectives By the end of the programme the participants will: Understand and overcome the barriers to being assertive Recognise behaviour traits within yourself and others and learn effective strategies for managing... Learn about: Assertiveness Training, Confidence Training...

... they want to develop. It is suitable for managers and professional staff who wish to enjoy greater confidence when communicating with others. The trainer for this course has extensive experience in design and delivery of assertiveness training. The trainer has been successfully delivering training to... Learn about: Dealing with People, Interpersonal Skills, Resolving Issues...

... opinion and knowledge Developing the Essential Assertiveness Necessary for Today’s Business Climate What is assertiveness and why is it crucial to success... Learn about: Project Management, Assertiveness Training, Communication Training...

...Hearing and listening techniques, such as clarifying with questions will be covered, as well as tips for speaking clearly. Delegates will be working on speed... Learn about: Key Skills, Sentence Structure, Communication Skills...

...how to use it Using body language and non-verbal communication to your maximum advantage Understanding the motivations of others How others use their learning... Learn about: Motivations of others, Maintaining Trust, Non-verbal Communication...