Assertiveness Training courses Northern Ireland

.... Learning to be assertive offers the potential to acquire feelings of control, increased confidence and improve their self-esteem. This course will equip participants with assertiveness skills to enable them to be more effective in their dealings with others... Learn about: Delegating Skills, Body Language, Negotiation Skills...

...Building Residential – a week of outdoor pursuits completely free • Weeks 3 – 6 – Community Project – painting, gardening, art work and making a difference...

... an appropriate strategy Understanding and managing objections Opening and using channels of communication Using Behaviour to Influence Outcomes Types of assertive... Learn about: Assertive Behaviour, Personal Effectiveness, Skills and Training...

... the different types of communication Use the Push/Pull model of influence skill set Define assertive and non assertive behaviour How to communicate with customers... Learn about: Skill set, Assertive Behaviour, Communication Skills...

...In any working environment, managing customer expectations requires a wide range of interpersonal skills and techniques. The ability to deal confidently and assertively with everyone you make contact with, either face to face or by telephone, not only ensures you are operating effectively... Learn about: Managing Conflict, Conflict Management, Skills and Training...

...delegates to achieve their aims and objectives, while building rapport based on mutual trust and respect. Delegates will learn skills, techniques and strategies... Learn about: Conflict Resolution, Presentation Skills, Negotiation Skills...

...of this course participants will be able to: Understand what negotiation is Be more confident in the approach to negotiation situations Understand... Learn about: Confidence Training, Skills and Training, Telephone answering...

... ability to communicate confidently and assertively with colleagues and customers. Objectives By the end of the programme the participants will: Understand and overcome the barriers to being assertive Recognise behaviour traits within yourself and others and learn effective strategies for managing... Learn about: Confidence Training, Assertiveness Training...

... they want to develop. It is suitable for managers and professional staff who wish to enjoy greater confidence when communicating with others. The trainer for this course has extensive experience in design and delivery of assertiveness training. The trainer has been successfully delivering training to... Learn about: Achieving Results, Interpersonal Skills, Assertive Behaviour...

... opinion and knowledge Developing the Essential Assertiveness Necessary for Today’s Business Climate What is assertiveness and why is it crucial to success... Learn about: Assertiveness Training, People Management, Communication Training...

...a certificate of attendance. The trainer for this course has extensive experience in design and delivery of communications skills programmes... Learn about: Key Skills, Sentence Structure, Speaking Clearly...

...starting point for your development journey; helping you understand where you are now, so you can be sure you're heading in the right direction... Learn about: Maintaining Trust, Conflict Strategies, Building Rapport...