Assertiveness Training courses Northern Ireland

.... Learning to be assertive offers the potential to acquire feelings of control, increased confidence and improve their self-esteem. This course will equip participants with assertiveness skills to enable them to be more effective in their dealings with others... Learn about: Verbal Skills, Social Skills, Assertion Training...

...programme that is delivered in a fun and interactive way. The focus is on working as a team on a number of projects that lead to a City & Guilds Level 1 Certificate...

... an appropriate strategy Understanding and managing objections Opening and using channels of communication Using Behaviour to Influence Outcomes Types of assertive... Learn about: Interpersonal Communication, Assertiveness Training, Communication Skills...

... the different types of communication Use the Push/Pull model of influence skill set Define assertive and non assertive behaviour How to communicate with customers... Learn about: Influencing Skills, Types of communication, Communication Skills...

...In any working environment, managing customer expectations requires a wide range of interpersonal skills and techniques. The ability to deal confidently and assertively with everyone you make contact with, either face to face or by telephone, not only ensures you are operating effectively... Learn about: Conflict Resolution, Decision Making, Managing Conflict...

...On completion of this training course, delegates will be able to: Define the difference between influence, persuasion, power and manipulation Identify the behaviours... Learn about: Communication Skills, Public Speaking, Negotiation Skills...

...Unless negotiations achieve a win-win outcome, it is likely that such relationships will break down over time. This course will demonstrate the core skills... Learn about: Negotiation Skills, Influencing Skills, Telephone answering...

... ability to communicate confidently and assertively with colleagues and customers. Objectives By the end of the programme the participants will: Understand and overcome the barriers to being assertive Recognise behaviour traits within yourself and others and learn effective strategies for managing... Learn about: Assertiveness Training, Confidence Training...

... they want to develop. It is suitable for managers and professional staff who wish to enjoy greater confidence when communicating with others. The trainer for this course has extensive experience in design and delivery of assertiveness training. The trainer has been successfully delivering training to... Learn about: Positive Body Language, Being Persuasive, Interpersonal Skills...

... opinion and knowledge Developing the Essential Assertiveness Necessary for Today’s Business Climate What is assertiveness and why is it crucial to success... Learn about: Communication Training, People Management, IT Project Management...

...ill-thought out verbal communication. This practical short course will demonstrate tools and techniques you can use to communicate better with colleagues and customers... Learn about: Presenting Ideas, Speaking Clearly, Sentence Structure...

...the power of influencing skills into their personal armoury will really benefit from attending both programmes. All delegates who successfully complete... Learn about: Matrix Management, Non-verbal Communication, Convincing Others...