Assertiveness Training courses Northern Ireland

.... Learning to be assertive offers the potential to acquire feelings of control, increased confidence and improve their self-esteem. This course will equip participants with assertiveness skills to enable them to be more effective in their dealings with others... Learn about: Assertion Training, Negotiation Skills, Social Skills...

...costs reimbursed • Childcare allowance available • The programme is completely free • Other OCN qualifications available • The Prince’s Trust is a challenging...

... an appropriate strategy Understanding and managing objections Opening and using channels of communication Using Behaviour to Influence Outcomes Types of assertive... Learn about: Communication Skills, Verbal Communication, Interpersonal Communication...

... the different types of communication Use the Push/Pull model of influence skill set Define assertive and non assertive behaviour How to communicate with customers... Learn about: Influencing Skills, Overcome negative blocks, Communication Training...

...In any working environment, managing customer expectations requires a wide range of interpersonal skills and techniques. The ability to deal confidently and assertively with everyone you make contact with, either face to face or by telephone, not only ensures you are operating effectively... Learn about: Assertive Behaviour, Problems and changes management, Decision Making...

...contacts in the workplace It is particularly recommended for anyone required to manage, to motivate or to influence their colleagues, customers or suppliers... Learn about: Problem Solving, Public Speaking, Persuasion Skills...

...· Develop a confident negotiating style to deflect tough tactics · How to close of a negotiation process and know when to draw the negotiation to an end... Learn about: Persuasion Skills, Negotiation Skills, Influencing Skills...

... ability to communicate confidently and assertively with colleagues and customers. Objectives By the end of the programme the participants will: Understand and overcome the barriers to being assertive Recognise behaviour traits within yourself and others and learn effective strategies for managing... Learn about: Assertiveness Training, Confidence Training...

... they want to develop. It is suitable for managers and professional staff who wish to enjoy greater confidence when communicating with others. The trainer for this course has extensive experience in design and delivery of assertiveness training. The trainer has been successfully delivering training to... Learn about: Enhancing Personal Image, Assertive Behaviour, Improving Self-Confidence...

... opinion and knowledge Developing the Essential Assertiveness Necessary for Today’s Business Climate What is assertiveness and why is it crucial to success... Learn about: IT Project Management, Assertiveness Training, Communication Training...

...The trainer has been successfully delivering training to both public and private sector organisations for over twelve years and has an excellent background... Learn about: Presenting Ideas, Key Skills, Sentence Structure...

...and management styles to influence Learn how to influence at meetings and during presentations Conflict strategies - turning these to your advantage Succinct... Learn about: Matrix Management, Non-verbal Communication, Motivations of others...