Avoiding Conflict

Avoiding Conflict

Although some managers and leaders believe conflict to be a stimulus of progress, many people try their hardest to avoid it. Unless conflict is managed in a proactive and productive way, the consequences of teams and individuals being in, or avoiding conflict can be huge.

Delegates will learn how to:

• Harness the energy generated by office politics and channel it to productive use.
• Take preventative action to avoid potential conflict in the future.
• Deal with conflict efficiently and effectively when it arises to bring both parties back to working towards their outcomes.
• Understand why they avoid it and be able to stop avoiding it in the future.
• Deal with people who enjoy conflict and seem to work to create it.