Base2 Training Limited courses

...Our Goals · Types of Negative Thinking · Case Study · Personal Application 4 Communication Skills · Listening and Hearing: They Aren’t the Same Thing ·... Learn about: Communications skills, Confidence Training, Goal Setting...

...in customer care or wish to improve their current skills. On receiving your request we will contact you to explain course content, including course dates and payment options... Learn about: Personal Development, Personal and Management Development, Electronic Customer Service...

...Become a proficient negotiator. This workshop will give participants an understanding of the phases of negotiation, tools to use during a negotiation... Learn about: Closing Skills, Smaller Negotiations, Personal Development...

...1 Getting Started · Icebreaker · Ground rules · The parking lot · Workshop objectives · Action plans and evaluation forms 2 Setting Goals · Setting SMART... Learn about: Productivity analysis, Personal Development, Personal Evaluation...

...in public less terrifying and more enjoyable. Topics that participants can look forward to include creating a compelling program, using various types of visual... Learn about: Presentation techniques, Writing Skills, Presentation Skills...

...Understanding cascading Goals · Setting SMART Goals · Helping others set goals 4 Assigning Work · General Principles · The Dictatorial Approach · The Apple-Picking... Learn about: Conflict Resolution, New supervisor, Implementing Delegation...

...as well as key project management tools that can be used every day. On receiving your request we will contact you to explain course content... Learn about: Key concepts, IT Project Management, Communications Planning...

...Skills Varying the Pitch of Your Voice Using Tone to Your Advantage Monitoring Your Speed 4 Advanced Verbal Communication Skills Speaking Like a STAR... Learn about: Body Language, Communication Skills, Communication Training...

...Choosing Your Steps Creating an Action Plan Using Individual Process Steps 11 Additional Tools Stress and Anger Management Techniques The Agreement Frame... Learn about: Management Techniques, Mutual Understanding, Conflict Root Cause...

...7 Reaching a Decision Point • Identifying the Options • Creating a Short List • Choosing a Solution • Using the Multi-Option Technique 8 Dealing with Difficult... Learn about: Meeting Disruptions, Facilitation Process, Facilitation Skills...

...Without Giving Up 8 Bringing People to Your Side · A Dash of Emotion · Plenty of Facts · Bringing it All Together 9 Sharing Your Opinion · Using I Messages... Learn about: Powerful Introductions, People Interaction, Skills Communication...

...This workshop is intended for individuals who are responsible for or who support the running of meetings. On receiving your request will contact you... Learn about: Chairing a Meeting, Creating the Meeting Agenda, Meeting Roles and Responsibilities...

...· Using Music · Seeing the Humour 9 Physical Relaxation Techniques · Soothing Stretches · Deep Breathing · Tensing and Relaxing · Medication 10 Coping... Learn about: Mental Relaxation, Coping Techniques, Stress and Anxiety...

...Rules · Challenges and Solutions · Handling Interruptions 11 Tackling Tough Topics · Tough Stuff to Watch Out For · Adjusting Your Material for a Sensitive... Learn about: Workshop Preparation, Training techniques, Training planning...

...a Support System 10 Dealing with Diversity Complaints as a Manager · Recording the Complaint · Identifying Appropriate Actions · Choosing a Path 11 Dealing... Learn about: Diversity Awareness, Communication Skills, Workplace Changes...

...Formatting Worksheets · Formatting Basics · Simple Number Formatting · Custom Number Formatting · Alignment of entries · Changing Fonts · Adding Borders/Shading... Learn about: Microsoft Excel, MS Excel, Microsoft excel training...

...Lists •Sorting a List •Sub-Totalling a List •Filtering a List... Learn about: Multiple Worksheets, Microsoft excel training, Microsoft Excel...

...2 Handling Worksheets · Working with multiple sheets · Inserting / Deleting / Renaming · Moving / Copying 3 Formatting and Validation · Custom Number Formats... Learn about: Pivot tables, IT Auditing, Formula Auditing...

...who have a basic knowledge of Microsoft Windows but no previous knowledge of the Microsoft Word application. On receiving your request we will contact... Learn about: Moving Text, Editing Documents, Microsoft Word...

...Course review: 1 Sections and Page Setup Splitting a document into Sections Setting Margins Page Orientation and Paper Size Paper Source Page Layout... Learn about: Microsoft Word, Ms Word, Header & Footer...