Base2 Training Limited courses

...plans and evaluation forms 2 What Does Self-Confidence Mean To You? · What is Assertiveness? · What is Self-Confidence? · The Four Styles 3 Obstacles to... Learn about: Coping Techniques, Confidence Training, Personal Application...

...and Disadvantages of Telephone Communication · Telephone Etiquette · Tips and Tricks 8 Providing Electronic Customer Service · The Advantages and Disadvantages... Learn about: Customer Service, Communication Training, Customer Care...

...5Phase One – Exchanging Information •Getting off on the Right Foot •What to Share •What to Keep to Yourself 6Phase Two – Bargaining •What to Expect •Techniques... Learn about: Closing Skills, Management Development, Difficult People...

...Successful Time Management 5 Keeping Yourself on Top of Tasks · The One-Minute Rule · The Five-Minute Rule · What to Do When You Feel Like You’re Sinking... Learn about: Personal Development, Personal Productivity, Productivity analysis...

...Colours Appropriately · Creating a Plan B 10 Vibrant Videos and Amazing Audio · Required Tools · Tips and Tricks · Creating a Plan B 11 Pumping It Up a... Learn about: Communication Skills, Presentation techniques, Methods of Presentation...

...Wrapping Up · Words from the Wise · Review of Parking Lot · Lessons Learned · Completion of Action Plans and Evaluations... Learn about: Supervising Others, Management Development, New supervisor...

...a Risk Management Plan · Creating a Communication Plan 8 Planning Tools · The Gantt Chart · The Network Diagram · The Critical Path · Going the Extra Mile... Learn about: Communications Planning, Project Management, Key concepts...

...of AI Examples and Case Studies 9 Bringing People to Your Side Body Language A Dash of Emotion Plenty of Facts Bringing it All Together 10 Making Small Talk Level... Learn about: Verbal Communication, Non-verbal Communication, Communication Strategies...

...Partnership 7 Getting to the Root Cause Examining Root Causes Creating a Cause and Effect Diagram The Importance of Forgiveness Identifying the Benefits... Learn about: Resolution Process, Conflict Root Cause, Conflict Management...

...7 Reaching a Decision Point • Identifying the Options • Creating a Short List • Choosing a Solution • Using the Multi-Option Technique 8 Dealing with Difficult... Learn about: Facilitation Skills, Meeting Disruptions, Intervention Techniques...

...The workshop is aimed at individuals who wish to improve their interpersonal communications and relationship building skills. On receiving your request... Learn about: Skills Communication, Conversation Skills, Sharing Opinions...

...This workshop is intended for individuals who are responsible for or who support the running of meetings. On receiving your request will contact you... Learn about: Sending Meeting Invitations, Meeting Planning, Chairing a Meeting...

...· What is Eustress? · Understanding the Triple A Approach 3 Creating Stress-Reducing Lifestyle · Eating Properly · Exercising Regularly · Sleeping Well... Learn about: Physical Relaxation, Mental Relaxation, Stress Management...

...keep their trainees coming back for more. The course is aimed at existing trainers who are looking for a new approach or anyone who is new to a training leadership... Learn about: Workshop Preparation, Participant Engagement, Facilitation Process...

...1 Getting Started · Icebreaker · Ground rules · The parking lot · Workshop objectives · Action plans and evaluation forms 2 Understanding Diversity · What is Diversity?... Learn about: Communication Barriers, Communication Skills, Workplace Changes...

...Entering a Formula · Correcting mistakes 5 Moving, Copying, & Inserting · Moving Cells · Copying Cells · Inserting Rows and Columns · Inserting Cells 6... Learn about: MS Excel, Microsoft Excel, Microsoft excel training...

...Become proficient with Microsoft Excel by completing this second stage course. Individuals gain all-round understanding of Microsoft Excel; including more complex calculations... Learn about: Multiple Worksheets, MS Excel, Microsoft excel training...

...lists of data, forms, charts, pivot tables and macros. Learn all the functions that Microsoft Excel has to offer at an advanced level. The course is intended... Learn about: Database functions, Microsoft Excel, IT Auditing...

...you to explain course content, including course dates and payment options. Introduction to Word Tour of the Screen Menus and Toolbars 2 Word Basics Simple... Learn about: Ms Word, Microsoft Word, Page Breaks...

...control/automation when creating documents. Using Sections; Header & Footer; Paragraph Styles; AutoText word processor. The course is aimed at individuals... Learn about: Spell Check, Adding Text, Ms Word...