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PTP offered courses to number of our staff in recent months and they all were satisifed. The courses were delivered in such a way that we'll surely come back for more. I had a nice time in all. It was good.
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I simply enjoy every bit of the training and it was really comfortable and engaging. Excellent tutors and amazing sessions!
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- Short course
- Birminghamand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- August
...a personal toolkit of problem solving techniques Masterclass In Solving Problems at Work More Creatively - Half Day (pm) - Timetable 14... Learn about: Solving Problems, Problem Solving, Mapping techniques...
...a personal toolkit of problem solving techniques Masterclass In Solving Problems at Work More Creatively - Half Day (pm) - Timetable 14... Learn about: Solving Problems, Problem Solving, Mapping techniques...
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PTP offered courses to number of our staff in recent months and they all were satisifed. The courses were delivered in such a way that we'll surely come back for more. I had a nice time in all. It was good.
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I simply enjoy every bit of the training and it was really comfortable and engaging. Excellent tutors and amazing sessions!
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I really enjoyed the 3 days AET course. It was very interesting and engaging:
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My tutor is quick to respond and has given excellent and helpful feedback. I am very happy with the RUSSBRIDGE ACADEMY so far.
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5 star service
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- Course
- Blended in Birminghamand22 other venues
- London, Stratford, Wood Green, Croydon, Harrow, Greenwich, Elephant & Castle, Sheffield, Newcastle-Upon-Tyne, Bedford, Lancaster ...
- 09 Nov 2026
- 3 Days
- Internship
...If you require any further information or have a query please feel free to contact us via phone or email info@russbridgeacademy.co.uk Level 3 AET course... Learn about: Health and Social Care, Career Development, Care Education...
...If you require any further information or have a query please feel free to contact us via phone or email info@russbridgeacademy.co.uk Level 3 AET course... Learn about: Health and Social Care, Career Development, Care Education...
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I really enjoyed the 3 days AET course. It was very interesting and engaging:
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My tutor is quick to respond and has given excellent and helpful feedback. I am very happy with the RUSSBRIDGE ACADEMY so far.
← | → see all
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5 star service
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PTP offered great courses, my experience was excellent, their booking process was quite simple and easy to use. They provided trainings that were relevant and catered to our needs. The material of the training was quite good and I had a nice time in all.
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One-day session, amazing, interactive and focused. I loved it. I would surely come back for more such sessions at PTP.
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- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- July
...models that work in your business. 15:00 - 15:15 Afternoon tea 15:15 - 16:15 Proactive Credit Control and Cash Collection; A sale is not a sale until the money is in the bank!... Learn about: Sales Techniques, Sales strategy process, Financial Training...
...models that work in your business. 15:00 - 15:15 Afternoon tea 15:15 - 16:15 Proactive Credit Control and Cash Collection; A sale is not a sale until the money is in the bank!... Learn about: Sales Techniques, Sales strategy process, Financial Training...
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PTP offered great courses, my experience was excellent, their booking process was quite simple and easy to use. They provided trainings that were relevant and catered to our needs. The material of the training was quite good and I had a nice time in all.
← | → see all
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One-day session, amazing, interactive and focused. I loved it. I would surely come back for more such sessions at PTP.
← | → see all
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- April
...13:00 Being the Best at Customer Care 13:00 - 14:00 Lunch Break. 14:00 - 14:45 Task 2: What Are Our Customers Main Objections? What is the Best Way to handle Them?... Learn about: Incoming Calls, Customer Care...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...14:00 Lunch 14:00 – 14:30 Customer Care – Best Practice (Dealing with difficult situations, remaining calm under stress.) 14:30 – 15:30 Outgoing Calls... Learn about: Handling Complaints, Incoming Calls, Customer Complaints Calls...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
...This course will enable participants to understand who their customers are and what they require us to do in order to improve and deliver customer excellence... Learn about: Finance Economics, Finance Market, Financial acts...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- April
...service levels Well rehearsed answers to complaints and compliments How to turn complaints and compliments into more business Customer Satisfaction as a Selling... Learn about: Customer Care, Developing Questions, Role Plays...
- Short course
- Birminghamand5 other venues
- Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- February
...for dealing with hard-to-handle people. Recognise classic profiles of difficult people and strategies for handling them Pre-empt challenging situations... Learn about: Customer Behavior, Customer Complain, Customer Types...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...Feedback and evaluations 16:30 Summary & Action Plans Agreed... Learn about: Incoming Calls, Customer Care, Excellent Customer Care...
- Course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- May
...How you can compose an outstanding email Understanding the limitations of verbal skills and making the best of this immediate form of communication Creation... Learn about: Skills sets, Via Email...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- January
- 1 Day
...active empathic listening techniques) 12:30 – 13:00 Questioning techniques. How different questions can open up conversation. 13:00 – 14:00 Lunch 14:00... Learn about: Communication Skills, Communication design, Customer Service...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...Situations 15:30 - 16:30 Measuring Visitor Satisfaction 16:30 Summary and Action Planning... Learn about: Good Practices, Visitor Satisfaction, Public Sector...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...delegates will improve their customer-care skills when answering the telephone. Greater confidence when taking incoming calls Telephone etiquette when answering... Learn about: Customer Retention, Customer Service, Customer relationship...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- October
...way The ability to negotiate at all levels To understand the importance of excellent customer care in a sales environment How to say 'No' and retain Customer... Learn about: Customer Service Skills, Customer Care, Customer relationship...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
...Developing feedback forms that your customers will actually want to complete. Acting on feedback. 14.45 – 15.45: Case studies. Look what others have achieved... Learn about: Customer relationship, Customer Care, Customer Relationship Management...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- December
...This is a fully hands-on course that will improve the incoming call skills of both inexperienced and experienced staff who take incoming calls. Greater... Learn about: Incoming Calls, Telephone Calls, Outgoing calls...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- December
...outstanding customer service. This Outstanding Customer Service Skills training course is available throughout the UK. A greater awareness of the customers... Learn about: Customer Care Skills, Customer Manager, Customer Service Skills...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
...well as more experienced staff who would welcome a refresher to evaluate, consolidate and confirm their existing skills Enhanced understanding of the vital... Learn about: Customer communication, Communication Training, Body Language...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...meet and exceed customer expectations Through the Customers' Eyes - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 The... Learn about: Customer Service, Communication Training, Customer Service Skills...
- Short course
- Birminghamand3 other venues
- Edinburgh, London, Manchester
- Intermediate
- November
...from which to create a Personal Development Plan for the future Learn techniques to deal with the “unhelpful thinking” which acts as a barrier to delivering... Learn about: Intelligence Analysis, Team Training, Emotional Intelligence...
- Short course
- Birminghamand5 other venues
- Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- June
- 1 Day
...Contracts for the supply of goods and services are significant assets in their own right but they need to be carefully managed to drive out optimum efficiency... Learn about: Core Principles, Management Information Systems, Contract management...
- Course
- Birminghamand5 other venues
- Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- March
- 1 Day
...making the right decisions has never been more important. Budgeting, Reporting and Decision Making for Non-Financial Managers - Timetable Introduction 09:30... Learn about: Financial Reports, Financial Training, Financial Risk...
- Course
- Birminghamand5 other venues
- Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- January
...Over 20 closing strategies are identified and each individual on the course will take a test to establish what type of salesperson they are and how best they can improve... Learn about: Sales Training...