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PTP offered courses to number of our staff in recent months and they all were satisifed. The courses were delivered in such a way that we'll surely come back for more. I had a nice time in all. It was good.
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I simply enjoy every bit of the training and it was really comfortable and engaging. Excellent tutors and amazing sessions!
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- Short course
- Birminghamand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- August
...16.30 How to evaluate your ideas and implement solutions 16.30 Summary and action plans agreed... Learn about: Problem Solving, Mapping techniques, Solving Problems...
...16.30 How to evaluate your ideas and implement solutions 16.30 Summary and action plans agreed... Learn about: Problem Solving, Mapping techniques, Solving Problems...
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PTP offered courses to number of our staff in recent months and they all were satisifed. The courses were delivered in such a way that we'll surely come back for more. I had a nice time in all. It was good.
← | → see all
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I simply enjoy every bit of the training and it was really comfortable and engaging. Excellent tutors and amazing sessions!
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I really enjoyed the 3 days AET course. It was very interesting and engaging:
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My tutor is quick to respond and has given excellent and helpful feedback. I am very happy with the RUSSBRIDGE ACADEMY so far.
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5 star service
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- Course
- Blended in Birminghamand22 other venues
- London, Stratford, Wood Green, Croydon, Harrow, Greenwich, Elephant & Castle, Sheffield, Newcastle-Upon-Tyne, Bedford, Lancaster ...
- 01 Jun 2026
- 3 Days
- Internship
...aesthetic trainer, Beauty schools, care home and Care Instructor, Dog Grooming, Driving Instructors, NHS Trusts, various police and military forces... Learn about: Health Visitor, Health and Social Care, Career Development...
...aesthetic trainer, Beauty schools, care home and Care Instructor, Dog Grooming, Driving Instructors, NHS Trusts, various police and military forces... Learn about: Health Visitor, Health and Social Care, Career Development...
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I really enjoyed the 3 days AET course. It was very interesting and engaging:
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My tutor is quick to respond and has given excellent and helpful feedback. I am very happy with the RUSSBRIDGE ACADEMY so far.
← | → see all
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5 star service
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PTP offered great courses, my experience was excellent, their booking process was quite simple and easy to use. They provided trainings that were relevant and catered to our needs. The material of the training was quite good and I had a nice time in all.
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One-day session, amazing, interactive and focused. I loved it. I would surely come back for more such sessions at PTP.
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- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- July
...16:15 - 16:30 Summary & Action Plans Agreed... Learn about: Sales strategy process, Sales Strategy, Sales Training...
...16:15 - 16:30 Summary & Action Plans Agreed... Learn about: Sales strategy process, Sales Strategy, Sales Training...
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PTP offered great courses, my experience was excellent, their booking process was quite simple and easy to use. They provided trainings that were relevant and catered to our needs. The material of the training was quite good and I had a nice time in all.
← | → see all
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One-day session, amazing, interactive and focused. I loved it. I would surely come back for more such sessions at PTP.
← | → see all
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- April
...enquiries and existing customers.) 16:30 Summary & Action Plans Agreed... Learn about: Customer Care, Incoming Calls...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business... Learn about: Customer Care, Customer Complaints Calls, Incoming Calls...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
...A greater understanding of the customers needs and how they rate customer excellence Understand why customers complain especially when there is a financial... Learn about: Finance Market, Customer Excellence, Plans Agreed...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- April
...16:30 Dealing with Complaints and Achieving Excellent Customer Care 16:30 - 16:45 Summary & Action Plans Agreed... Learn about: Customer Care, Role Plays, Developing Questions...
- Short course
- Birminghamand5 other venues
- Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- February
...11:00 Who’s Being Difficult and Why? 11:00 - 11:15 Coffee 11:15 - 11:45 People Skills – KASH or CARD? 11:45 - 13:00 Social Styles and Behaviour 13:00... Learn about: Customer Types, Customer Complain, Difficult Exercise...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...Feedback and evaluations 16:30 Summary & Action Plans Agreed... Learn about: Excellent Customer Care, Incoming Calls, Customer Care...
- Course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- May
...12:00 – 12:45 Our 10 top tips for our business. What are we going to stop doing, keep doing and start doing from tomorrow... Learn about: Via Email, Skills sets...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- January
- 1 Day
...How can we be outstanding on the telephone? 12:00 – 12:30 The 6 key components of active listening. (A great fun exercise to establish our own skills... Learn about: Telephone answering, Customer Service, Communication Training...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...Situations 15:30 - 16:30 Measuring Visitor Satisfaction 16:30 Summary and Action Planning... Learn about: Care Skills, Good Practices, Visitors Experience...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...(Dealing with complaints and enquiries) 16:30 Summary & Action Plans Agreed... Learn about: Excellent Customer Care, Customer Retention, Customer satisfaction...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- October
...11:00 - 12:00 Handling Objections/Negotiating/Closing 12:00 - 13:00 Customer Care 13:00 - 14:00 Lunch 14:00 - 14:45 Customer Expectations 14:45... Learn about: Customer relationship, Customer Retention, Customer Manager...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
...tips and knowledge to ensure you genuinely know what your customer wants and needs and how to deliver it so that they become your best ambassadors. Understand... Learn about: Customer Retention, Customer Manager, Customer satisfaction...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- December
...Greater confidence when taking incoming calls Telephone etiquette when answering, holding or transferring calls Understand the importance of customer... Learn about: Telephone answering, Telephone Calls, Incoming Calls...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- December
...care skills The opportunity to work on improvement areas An action plan for continuous improvement Outstanding Customer Service Skills - Timetable 09:30... Learn about: Customer Relationship Management, Customer satisfaction, Customer Retention Strategy...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
...review and questions; Personal Action... Learn about: Communication design, Communication Skills, Communications Planning...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...14:30 - 15:00 Delegates to be Mystery Shoppers (Delegates working in small groups will be assigned tasks to make phone enquiries to different sectors... Learn about: Customer Service Skills, Customer relationship, Customer Care...
- Short course
- Birminghamand3 other venues
- Edinburgh, London, Manchester
- Intermediate
- November
...from which to create a Personal Development Plan for the future Learn techniques to deal with the “unhelpful thinking” which acts as a barrier to delivering... Learn about: Intelligence Analysis, Emotional Intelligence, Team Training...
- Short course
- Birminghamand5 other venues
- Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- June
- 1 Day
...12:30 - 13:30 Lunch 13:30 - 14:30 Understanding the contract and associated mechanisms e.g. how the payment regime works Variation and change... Learn about: Management Tools, Core Principles, Contract Management Tools...
- Course
- Birminghamand5 other venues
- Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- March
- 1 Day
...data based investigation, quantitative and qualitative data, inductive and deductive logic, Expected Monetary Value, chain linked problems and calculating... Learn about: Financial acts, Decision Making, Financial Training...
- Course
- Birminghamand5 other venues
- Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- January
...Everybody involved in sales wants to be seen as professional and sometimes this leads to salespeople not being assertive enough with their potential customers... Learn about: Sales Training...