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PTP offered courses to number of our staff in recent months and they all were satisifed. The courses were delivered in such a way that we'll surely come back for more. I had a nice time in all. It was good.
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I simply enjoy every bit of the training and it was really comfortable and engaging. Excellent tutors and amazing sessions!
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- Short course
- Birminghamand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- August
...15.40 Generating ideas practice session 15.40- 15.50 Techniques for whittling down ideas 15.50- 16.10 Whittling down ideas practice session 16... Learn about: Problem Solving, Solving Problems, Mapping techniques...
...15.40 Generating ideas practice session 15.40- 15.50 Techniques for whittling down ideas 15.50- 16.10 Whittling down ideas practice session 16... Learn about: Problem Solving, Solving Problems, Mapping techniques...
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PTP offered courses to number of our staff in recent months and they all were satisifed. The courses were delivered in such a way that we'll surely come back for more. I had a nice time in all. It was good.
← | → see all
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I simply enjoy every bit of the training and it was really comfortable and engaging. Excellent tutors and amazing sessions!
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I really enjoyed the 3 days AET course. It was very interesting and engaging:
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My tutor is quick to respond and has given excellent and helpful feedback. I am very happy with the RUSSBRIDGE ACADEMY so far.
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5 star service
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- Course
- Blended in Birminghamand22 other venues
- London, Stratford, Wood Green, Croydon, Harrow, Greenwich, Elephant & Castle, Sheffield, Newcastle-Upon-Tyne, Bedford, Lancaster ...
- 01 Jun 2026
- 3 Days
- Internship
...Security Industry, Teaching/Training, Educational Support Assistants, Education Advisers and School Inspectors, Veterinarians, Nurses, Care sector and First Aid sector... Learn about: Care Education, Confidence Training, Career Development...
...Security Industry, Teaching/Training, Educational Support Assistants, Education Advisers and School Inspectors, Veterinarians, Nurses, Care sector and First Aid sector... Learn about: Care Education, Confidence Training, Career Development...
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I really enjoyed the 3 days AET course. It was very interesting and engaging:
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My tutor is quick to respond and has given excellent and helpful feedback. I am very happy with the RUSSBRIDGE ACADEMY so far.
← | → see all
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5 star service
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PTP offered great courses, my experience was excellent, their booking process was quite simple and easy to use. They provided trainings that were relevant and catered to our needs. The material of the training was quite good and I had a nice time in all.
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One-day session, amazing, interactive and focused. I loved it. I would surely come back for more such sessions at PTP.
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- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- July
...A tool to enhance people and business performance. 10:30 - 11:00 Mapping the Business; Looking at a way to map the inflows and outflows of cash and... Learn about: Sales strategy process, Sales Training, Financial Training...
...A tool to enhance people and business performance. 10:30 - 11:00 Mapping the Business; Looking at a way to map the inflows and outflows of cash and... Learn about: Sales strategy process, Sales Training, Financial Training...
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PTP offered great courses, my experience was excellent, their booking process was quite simple and easy to use. They provided trainings that were relevant and catered to our needs. The material of the training was quite good and I had a nice time in all.
← | → see all
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One-day session, amazing, interactive and focused. I loved it. I would surely come back for more such sessions at PTP.
← | → see all
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- April
...(Pre-handling Objections, Dealing with The Price Objection Effectively) 15:30 - 16:30 Effective Customer Care Letter Writing (Dealing with complaints... Learn about: Customer Care, Incoming Calls...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...own scoring systems and the whole group discusses whether these marking procedures can be improved.) 12:45 – 13:00 Review of Morning Activities 13:00 –... Learn about: Incoming Calls, Handling Complaints, Customer Complaints Calls...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
...12:45 Developing Customer Excellence (Customer expectations, service evaluation) 12:45 - 13:45 Lunch break 13:45 - 14:45 Customer Complaints... Learn about: Finance Market, Plans Agreed, Customer Excellence...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- April
...service levels Well rehearsed answers to complaints and compliments How to turn complaints and compliments into more business Customer Satisfaction as a Selling... Learn about: Developing Questions, Contact and Developing, Role Plays...
- Short course
- Birminghamand5 other venues
- Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- February
...for dealing with hard-to-handle people. Recognise classic profiles of difficult people and strategies for handling them Pre-empt challenging situations... Learn about: Difficult People, Customer Behavior, Difficult Exercise...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...10:40 GROUP 2 AS ABOVE 12:00 One to One Supervision 14:00 GROUP 1 Task 3: What Are Our Customers\' Main Objections? What is the Best Way to Handle Them?... Learn about: Excellent Customer Care, Customer Care, Incoming Calls...
- Course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- May
...This half day workshop focuses on how to deliver an excellent customer experience via email. You will learn the do's and dont's that increases customer loyalty... Learn about: Via Email, Skills sets...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- January
- 1 Day
...via Email and on the Telephone - Timetable 09:30 – 10:00 Welcome and coffee. Introduction to the course and its objectives. 10:00 – 10:30 Email and Telephone... Learn about: Customer Service, Telephone answering, Communication Training...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 A Fresh Look at Your Job Roles 10:30 - 11:15 Getting it Right - Building on your Good Practices 11:15... Learn about: Customer Care Skills, Customer Care, Visitors Experience...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...from how to make a good first impression, to the use of correct vocabulary and paying attention to detail. Through interactive workshops and role-playing... Learn about: Customer satisfaction, Excellent Customer Care, Customer Service...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- October
...This course helps delegates manage customer's expectations and how objections can be handled in a positive way. How to handle objections in a positive... Learn about: Customer Retention Strategy, Customer Service Skills, Customer Manager...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
...feedback forms and social media. What works best in establishing what your customer really wants. Develop a practical and inspirational action plan... Learn about: Customer Manager, Customer relationship, Customer Service...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- December
...and then makes live calls on a speaker phone to outside organisations allowing the delegates to mark the standards of how the calls are taken... Learn about: Incoming Calls, Telephone answering, Outgoing calls...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- December
...care skills The opportunity to work on improvement areas An action plan for continuous improvement Outstanding Customer Service Skills - Timetable 09:30... Learn about: Customer relationship, Customer Service, Customer Retention Strategy...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
...The often used phrase, "just the Receptionist", completely misrepresents the role. An excellent Receptionist is a most valuable resource for any business... Learn about: Communication Training, Communications Planning, Body Language...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...report their findings back to the group) 15:00 - 15:15 Delegates to Critique Taped Calls 15:30 - 16:30 Visual Communication (This final session gets delegates... Learn about: Customer Service Skills, Communication Training, Customer relationship...
- Short course
- Birminghamand3 other venues
- Edinburgh, London, Manchester
- Intermediate
- November
...Persuasion & Influencing techniques 16.15 – 16.30 Summary, Close & Action Plan... Learn about: Intelligence Analysis, Team Training, Emotional Intelligence...
- Short course
- Birminghamand5 other venues
- Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- June
- 1 Day
...knowhow are necessary to incentivise performance in accordance with the contract specification. Practical tips and knowhow will be passed on to enable... Learn about: Contract management, Management Tools, Core Principles...
- Course
- Birminghamand5 other venues
- Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- March
- 1 Day
...the art of controlling, typical planning and control tasks, key considerations in planning and control systems, interactions with supply and demand... Learn about: Financial Reports, Financial Managers, Financial Risk...
- Course
- Birminghamand5 other venues
- Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- January
...Half Day (pm) - Timetable 14:00 -14:15 Introduction to the course 14:15 - 15:00 Types of Closes (23 closes are analysed) 15:00 - 15:30 What Type of Closer Are... Learn about: Sales Training...