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PTP offered courses to number of our staff in recent months and they all were satisifed. The courses were delivered in such a way that we'll surely come back for more. I had a nice time in all. It was good.
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I simply enjoy every bit of the training and it was really comfortable and engaging. Excellent tutors and amazing sessions!
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- Short course
- Birminghamand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- August
...a personal toolkit of problem solving techniques Masterclass In Solving Problems at Work More Creatively - Half Day (pm) - Timetable 14... Learn about: Solving Problems, Mapping techniques, Problem Solving...
...a personal toolkit of problem solving techniques Masterclass In Solving Problems at Work More Creatively - Half Day (pm) - Timetable 14... Learn about: Solving Problems, Mapping techniques, Problem Solving...
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PTP offered courses to number of our staff in recent months and they all were satisifed. The courses were delivered in such a way that we'll surely come back for more. I had a nice time in all. It was good.
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I simply enjoy every bit of the training and it was really comfortable and engaging. Excellent tutors and amazing sessions!
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I really enjoyed the 3 days AET course. It was very interesting and engaging:
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My tutor is quick to respond and has given excellent and helpful feedback. I am very happy with the RUSSBRIDGE ACADEMY so far.
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5 star service
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- Course
- Blended in Birminghamand22 other venues
- London, Stratford, Wood Green, Croydon, Harrow, Greenwich, Elephant & Castle, Sheffield, Newcastle-Upon-Tyne, Bedford, Lancaster ...
- 01 Jun 2026
- 3 Days
- Internship
...Understand the use of different assessment method and the need for record keeping. The award is accredited onto the RQF and is a 12 RQF credit points... Learn about: Career Development, Health and Social Care, Care Education...
...Understand the use of different assessment method and the need for record keeping. The award is accredited onto the RQF and is a 12 RQF credit points... Learn about: Career Development, Health and Social Care, Care Education...
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I really enjoyed the 3 days AET course. It was very interesting and engaging:
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My tutor is quick to respond and has given excellent and helpful feedback. I am very happy with the RUSSBRIDGE ACADEMY so far.
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5 star service
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PTP offered great courses, my experience was excellent, their booking process was quite simple and easy to use. They provided trainings that were relevant and catered to our needs. The material of the training was quite good and I had a nice time in all.
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One-day session, amazing, interactive and focused. I loved it. I would surely come back for more such sessions at PTP.
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- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- July
...Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 Optimum Performance Model; key characteristics of successful people and successful businesses... Learn about: Sales Strategy, Sales Techniques, Sales Training...
...Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 Optimum Performance Model; key characteristics of successful people and successful businesses... Learn about: Sales Strategy, Sales Techniques, Sales Training...
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PTP offered great courses, my experience was excellent, their booking process was quite simple and easy to use. They provided trainings that were relevant and catered to our needs. The material of the training was quite good and I had a nice time in all.
← | → see all
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One-day session, amazing, interactive and focused. I loved it. I would surely come back for more such sessions at PTP.
← | → see all
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- April
...12:30 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details) 12:30 - 13:00 Being... Learn about: Customer Care, Incoming Calls...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...system that is used on the course and can be used at work Customer Care - Incoming and Outgoing Calls - Timetable 09:30 – 09:45 Coffee & Introduction... Learn about: Handling Complaints, Customer Care, Incoming Calls...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
...Why should we bother? The good v the bad) 10:30 - 11:00 Benefits of Delivering Customer Excellence 11:00 - 11:15 Coffee break 11:15 - 12:00 Know your Customers 12:00... Learn about: Financial acts, Customer Excellence, Finance Economics...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- April
...more importantly, dissatisfied clients. Understanding the need to be pro-active in customer care A personally developed script to approach customers regarding... Learn about: Contact and Developing, Developing Questions, Customer satisfaction...
- Short course
- Birminghamand5 other venues
- Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- February
...and avoid escalating them further Recognise personality types with which you may clash Handle aggressive behaviour Calm angry, upset and unresponsive individuals... Learn about: Difficult Exercise, Customer Types, Difficult People...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. This course... Learn about: Customer Care, Excellent Customer Care, Incoming Calls...
- Course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- May
...of 10 top tips that will ensure consistency and professionalism throughout your business Delivering Excellence Via Email - Half Day (am) - Timetable 09:00... Learn about: Skills sets, Via Email...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- January
- 1 Day
...(We will be doing exercises to establish what annoys us and delights us personally with regard to telephone and email and how we can apply this to our own business)... Learn about: Communication Training, Communication design, Communication Skills...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...The ability to develop a greater awareness of the visitors perspective and needs An improved understanding of your own strengths and improvement areas... Learn about: Customer Care Skills, Care Skills, Good Practices...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...This excellent customer care course analyses typical customer frustrations and how to deal with awkward situations. It teaches professional telephone techniques... Learn about: Customer relationship, Excellent Customer Care, Customer Care...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- October
...Saying 'No is particularly difficult when dealing with customers but there are occasions where this is the only sensible course of action. This course... Learn about: Customer satisfaction, Customer Retention Strategy, Customer Relationship Management...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
...Look at successful companies who really know their customers and see how they have grown through self-development and consistency. Questionnaires... Learn about: Customer Service Skills, Customer relationship, Customer Care...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- December
...14:45 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details) 14:45 - 15:15 Task... Learn about: Telephone answering, Incoming Calls, Telephone Calls...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- December
...care skills The opportunity to work on improvement areas An action plan for continuous improvement Outstanding Customer Service Skills - Timetable 09:30... Learn about: Customer Care, Customer relationship, Customer Retention Strategy...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
...shape customer attitude 11.00 – 11.15 Coffee break 11.15 – 12.45 Communication face - to - face and over the telephone. Body language and facial expression... Learn about: Communication face, Body Language, Communication Skills...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...report their findings back to the group) 15:00 - 15:15 Delegates to Critique Taped Calls 15:30 - 16:30 Visual Communication (This final session gets delegates... Learn about: Customer Service Skills, Customer relationship, Customer Service...
- Short course
- Birminghamand3 other venues
- Edinburgh, London, Manchester
- Intermediate
- November
...success Improve Political Awareness in order to achieve more Know how to influence & persuade others in different ways Be able to share EI techniques... Learn about: Emotional Intelligence, Intelligence Analysis, Team Training...
- Short course
- Birminghamand5 other venues
- Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- June
- 1 Day
...you to fully utilise the range of options available to incentivise performance and drive out value for money. The course will highlight contract management... Learn about: Management Tools, Core Principles, Management Information Systems...
- Course
- Birminghamand5 other venues
- Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- March
- 1 Day
...resource loading, types of report, full v exceptional reporting and summary reporting... Learn about: Financial acts, Financial Managers, Financial Terms...
- Course
- Birminghamand5 other venues
- Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- January
...Half Day (pm) - Timetable 14:00 -14:15 Introduction to the course 14:15 - 15:00 Types of Closes (23 closes are analysed) 15:00 - 15:30 What Type of Closer Are... Learn about: Sales Training...