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PTP offered courses to number of our staff in recent months and they all were satisifed. The courses were delivered in such a way that we'll surely come back for more. I had a nice time in all. It was good.
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I simply enjoy every bit of the training and it was really comfortable and engaging. Excellent tutors and amazing sessions!
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- Short course
- Birminghamand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- August
...15.05 Analysing the causes of problems and using mapping techniques 15.05- 15.15 Techniques for generating ideas for solutions 15.15 - 15.40 Generating... Learn about: Mapping techniques, Solving Problems, Problem Solving...
...15.05 Analysing the causes of problems and using mapping techniques 15.05- 15.15 Techniques for generating ideas for solutions 15.15 - 15.40 Generating... Learn about: Mapping techniques, Solving Problems, Problem Solving...
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PTP offered courses to number of our staff in recent months and they all were satisifed. The courses were delivered in such a way that we'll surely come back for more. I had a nice time in all. It was good.
← | → see all
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I simply enjoy every bit of the training and it was really comfortable and engaging. Excellent tutors and amazing sessions!
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I really enjoyed the 3 days AET course. It was very interesting and engaging:
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My tutor is quick to respond and has given excellent and helpful feedback. I am very happy with the RUSSBRIDGE ACADEMY so far.
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5 star service
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- Course
- Blended in Birminghamand20 other venues
- London, Stratford, Wood Green, Croydon, Harrow, Greenwich, Elephant & Castle, Sheffield, Newcastle-Upon-Tyne, Bedford, Lancaster ...
- 09 Nov 2026
- 3 Days
- Internship
...Secondary Education Teaching Professionals, Primary and Nursery Education Teaching Professionals, Special Needs Education Teaching Professionals... Learn about: Career Development, Confidence Training, Health Visitor...
...Secondary Education Teaching Professionals, Primary and Nursery Education Teaching Professionals, Special Needs Education Teaching Professionals... Learn about: Career Development, Confidence Training, Health Visitor...
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I really enjoyed the 3 days AET course. It was very interesting and engaging:
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My tutor is quick to respond and has given excellent and helpful feedback. I am very happy with the RUSSBRIDGE ACADEMY so far.
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5 star service
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PTP offered great courses, my experience was excellent, their booking process was quite simple and easy to use. They provided trainings that were relevant and catered to our needs. The material of the training was quite good and I had a nice time in all.
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One-day session, amazing, interactive and focused. I loved it. I would surely come back for more such sessions at PTP.
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- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- July
...creditor control and ways to get the monies owed to your business. Tactics and techniques to map the business and identify constraints and opportunities... Learn about: Sales Techniques, Sales strategy process, Sales Training...
...creditor control and ways to get the monies owed to your business. Tactics and techniques to map the business and identify constraints and opportunities... Learn about: Sales Techniques, Sales strategy process, Sales Training...
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PTP offered great courses, my experience was excellent, their booking process was quite simple and easy to use. They provided trainings that were relevant and catered to our needs. The material of the training was quite good and I had a nice time in all.
← | → see all
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One-day session, amazing, interactive and focused. I loved it. I would surely come back for more such sessions at PTP.
← | → see all
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- April
...How to handle objections Understand the importance of customer care in a sales environment How to handle complaints in a positive way How to gain the maximum... Learn about: Customer Care, Incoming Calls...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...own scoring systems and the whole group discusses whether these marking procedures can be improved.) 12:45 – 13:00 Review of Morning Activities 13:00 –... Learn about: Customer Care, Handling Complaints, Incoming Calls...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
...Why should we bother? The good v the bad) 10:30 - 11:00 Benefits of Delivering Customer Excellence 11:00 - 11:15 Coffee break 11:15 - 12:00 Know your Customers 12:00... Learn about: Customer Excellence, Plans Agreed, Finance Market...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- April
...how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of customer care. This will help identify satisfied... Learn about: Developing Questions, Customer Care, Role Plays...
- Short course
- Birminghamand5 other venues
- Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- February
...13:45 Lunch 13:45 - 15:15 Communication - Negative Words/Danger Phrases Winning Words/Power Phrases Assertive Communication 15:15 - 15:30 Coffee 15:30... Learn about: Customer Types, Customer Complain, Strategies for Dealing...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...What Do We Hate About Calling Other Companies? 09:45 Incoming Calls - The Basics 10:00 Task 2: What Do You Really Want From These Calls? 10:40 GROUP... Learn about: Excellent Customer Care, Customer Care, Incoming Calls...
- Course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- May
...of 10 top tips that will ensure consistency and professionalism throughout your business Delivering Excellence Via Email - Half Day (am) - Timetable 09:00... Learn about: Skills sets, Via Email...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- January
- 1 Day
...This one day workshop focuses on how to deliver an excellent customer experience via email and on the telephone. You will learn the do's and dont's... Learn about: Communication design, Communication Skills, Customer Service...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...opportunity to measure how well you are doing and work on improvement areas An increase in confidence in dealing with visitors Enhancing the Visitors Experience... Learn about: Customer Care Skills, Good Practices, Customer Care...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...Incoming Calls - Timetable 09:30 - 10:00 Coffee & Introduction. 10:00 - 10:30 Task 1: What Do We Hate About Calling Other Companies? (An exercise to discover... Learn about: Excellent Customer Care, Customer Care, Customer relationship...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- October
...15:45 Role Plays 15:45 - 16:30 Effective Customer Care Letter Writing 16:30 Summary Action Plans Agreed... Learn about: Customer Manager, Customer Relationship Management, Customer Service Skills...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
...Understand precisely who your customer is, and the best ways to ensure you know exactly what they want and require from your organisation. How to build... Learn about: Customer relationship, Customer Care, Customer Service Skills...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- December
...and then makes live calls on a speaker phone to outside organisations allowing the delegates to mark the standards of how the calls are taken... Learn about: Incoming Calls, Incoming Telephone Calls, Telephone Calls...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- December
...An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver... Learn about: Customer relationship, Customer Care Skills, Customer Care...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
...ways to say ‘no’ 15.00 – 15.15 Tea break 15.15 – 16.00 Dealing with outbursts of anger; non - stop talkers Coping strategies 16.00 – 16.30 Summary... Learn about: Communications Planning, Communication face, Body Language...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after sales roles. Understand the value... Learn about: Sales Training, Communication Training, Customer Service...
- Short course
- Birminghamand3 other venues
- Edinburgh, London, Manchester
- Intermediate
- November
...the temperature which should be set to generate team achievement. In addition there is a session on “How to be an Owl” by being wise about the importance... Learn about: Team Training, Emotional Intelligence, Intelligence Analysis...
- Short course
- Birminghamand5 other venues
- Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- June
- 1 Day
...12:30 - 13:30 Lunch 13:30 - 14:30 Understanding the contract and associated mechanisms e.g. how the payment regime works Variation and change... Learn about: Management Information Systems, Management Tools, Core Principles...
- Course
- Birminghamand5 other venues
- Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- March
- 1 Day
...reporting and decision making abilities, to ease the workload. Budgeting, Reporting and Decision Making for Non-Financial Managers - Benefits Explain... Learn about: Financial Terms, Financial Reports, Financial Risk...
- Course
- Birminghamand5 other venues
- Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- January
...and in some cases being too assertive! This half-day course guides you to the best ways to ask for the business without losing professionalism... Learn about: Sales Training...