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PTP offered courses to number of our staff in recent months and they all were satisifed. The courses were delivered in such a way that we'll surely come back for more. I had a nice time in all. It was good.
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I simply enjoy every bit of the training and it was really comfortable and engaging. Excellent tutors and amazing sessions!
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- Short course
- Birminghamand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- August
...14.15 Your personal creativity 14.15- 13.30 How to develop an open mind and unleash your creativity 14.30- 14.35 Problem solving processes 14... Learn about: Mapping techniques, Problem Solving, Solving Problems...
...14.15 Your personal creativity 14.15- 13.30 How to develop an open mind and unleash your creativity 14.30- 14.35 Problem solving processes 14... Learn about: Mapping techniques, Problem Solving, Solving Problems...
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PTP offered courses to number of our staff in recent months and they all were satisifed. The courses were delivered in such a way that we'll surely come back for more. I had a nice time in all. It was good.
← | → see all
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I simply enjoy every bit of the training and it was really comfortable and engaging. Excellent tutors and amazing sessions!
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I really enjoyed the 3 days AET course. It was very interesting and engaging:
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My tutor is quick to respond and has given excellent and helpful feedback. I am very happy with the RUSSBRIDGE ACADEMY so far.
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5 star service
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- Course
- Blended in Birminghamand22 other venues
- London, Stratford, Wood Green, Croydon, Harrow, Greenwich, Elephant & Castle, Sheffield, Newcastle-Upon-Tyne, Bedford, Lancaster ...
- 17 Aug 2026
- 3 Days
- Internship
...promotion in the work place, career development, increase the wages/salary in the job or start a new business. This course is suitable if you work or... Learn about: Confidence Training, Health and Social Care, Health Visitor...
...promotion in the work place, career development, increase the wages/salary in the job or start a new business. This course is suitable if you work or... Learn about: Confidence Training, Health and Social Care, Health Visitor...
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I really enjoyed the 3 days AET course. It was very interesting and engaging:
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My tutor is quick to respond and has given excellent and helpful feedback. I am very happy with the RUSSBRIDGE ACADEMY so far.
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5 star service
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PTP offered great courses, my experience was excellent, their booking process was quite simple and easy to use. They provided trainings that were relevant and catered to our needs. The material of the training was quite good and I had a nice time in all.
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One-day session, amazing, interactive and focused. I loved it. I would surely come back for more such sessions at PTP.
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- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- July
...to make cash work to support the business. 11:00 - 11:15 Coffee break 11:15 - 12:00 Understanding Financial Reports (Assets, liabilities, income and expenditure... Learn about: Sales Strategy, Sales Techniques, Financial Training...
...to make cash work to support the business. 11:00 - 11:15 Coffee break 11:15 - 12:00 Understanding Financial Reports (Assets, liabilities, income and expenditure... Learn about: Sales Strategy, Sales Techniques, Financial Training...
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PTP offered great courses, my experience was excellent, their booking process was quite simple and easy to use. They provided trainings that were relevant and catered to our needs. The material of the training was quite good and I had a nice time in all.
← | → see all
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One-day session, amazing, interactive and focused. I loved it. I would surely come back for more such sessions at PTP.
← | → see all
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- April
...13:00 Being the Best at Customer Care 13:00 - 14:00 Lunch Break. 14:00 - 14:45 Task 2: What Are Our Customers Main Objections? What is the Best Way to handle Them?... Learn about: Incoming Calls, Customer Care...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business... Learn about: Handling Complaints, Incoming Calls, Customer Care...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
...that govern what we do) 15:30 - 15:45 Coffee Break 15.45 - 16:30 Have we got it right? 16:30 - 16:45 Summary & Action Plans Agreed... Learn about: Customer Expectations, Plans Agreed, Customer Excellence...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- April
...how to be pro-active with customer care and directly contact clients to ensure they are experiencing high levels of customer care. This will help identify satisfied... Learn about: Customer satisfaction, Contact and Developing, Developing Questions...
- Short course
- Birminghamand5 other venues
- Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- February
...13:45 Lunch 13:45 - 15:15 Communication - Negative Words/Danger Phrases Winning Words/Power Phrases Assertive Communication 15:15 - 15:30 Coffee 15:30... Learn about: Customer Behavior, Difficult People, Difficult Exercise...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. This course... Learn about: Excellent Customer Care, Customer Care, Incoming Calls...
- Course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- May
...This half day workshop focuses on how to deliver an excellent customer experience via email. You will learn the do's and dont's that increases customer loyalty... Learn about: Skills sets, Via Email...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- January
- 1 Day
...(We will be doing exercises to establish what annoys us and delights us personally with regard to telephone and email and how we can apply this to our own business)... Learn about: Communication Training, Communication Skills, Telephone answering...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...Situations 15:30 - 16:30 Measuring Visitor Satisfaction 16:30 Summary and Action Planning... Learn about: Public Sector, Care Skills, Visitor Satisfaction...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- November
...15:30 Handling Objections (Pre-handling Objections, Dealing with The Price Objection Effectively) 15:30 - 16:30 Golden Rules For Achieving Excellent Customer... Learn about: Excellent Customer Care, Customer relationship, Customer satisfaction...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- October
...11:00 - 12:00 Handling Objections/Negotiating/Closing 12:00 - 13:00 Customer Care 13:00 - 14:00 Lunch 14:00 - 14:45 Customer Expectations 14:45... Learn about: Customer Relationship Management, Customer Care, Customer Retention...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
...15.45 – 16.45: Developing an Action Plan for changes you can make to increase customer satisfaction by really knowing your customer. 16:45 – 17:00 Summary... Learn about: Customer Service Skills, Customer Service, Customer Retention...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- December
...(Dealing with complaints and enquiries) 16:30 Summary & Action Plans Agreed... Learn about: Outgoing calls, Telephone Calls, Incoming Telephone Calls...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- December
...An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver... Learn about: Customer Service Skills, Customer Service, Customer Relationship Management...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
...The often used phrase, "just the Receptionist", completely misrepresents the role. An excellent Receptionist is a most valuable resource for any business... Learn about: Communications Planning, Communication Skills, Customer communication...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops... Learn about: Customer relationship, Customer Service Skills, Customer Care...
- Short course
- Birminghamand3 other venues
- Edinburgh, London, Manchester
- Intermediate
- November
...impacting upon personal & team success 12.45 – 13.30 Lunch 13.:30 - 15:00 Managers as the Emotional thermostat – getting the most from your team 15:00... Learn about: Intelligence Analysis, Emotional Intelligence, Team Training...
- Short course
- Birminghamand5 other venues
- Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- June
- 1 Day
...Communications - Who monitors what and how often; what are the remedies for poor/non-performance; What was specified and is performance meeting... Learn about: Contract management, Core Principles, Management Information Systems...
- Course
- Birminghamand5 other venues
- Bristol, Edinburgh, Leeds, London, Manchester
- Intermediate
- March
- 1 Day
...difference between financial and management accounts Recognise the key financial reports and key financial terms/ratios Describe how to produce forecasts... Learn about: Financial Managers, Financial Reports, Financial acts...
- Course
- Birminghamand5 other venues
- Bristol, Edinburgh, London, Manchester, Nottingham
- Intermediate
- January
...Winning Ways to Close a Deal - Half Day (pm) - Benefits 20+ types of closing strategies Greater confidence in handling objections positively Understanding... Learn about: Sales Training...