Courses in Birmingham

...the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business... Learn about: First Impressions, Call Centre, Best Practice...

...(Pre-handling Objections, Dealing with The Price Objection Effectively) 15:30 - 16:30 Effective Customer Care Letter Writing (Dealing with complaints... Learn about: Incoming Calls, Customer Care...

...Break 11:15 – 11:45 Task 2: What Are Your Objectives? 11:45 – 12:45 Delegates to Mark Pre-recorded Customer Complaints Calls (Here delegates use their... Learn about: Customer Complaints Calls, Customer Care, Incoming Calls...

...A greater understanding of the customers needs and how they rate customer excellence Understand why customers complain especially when there is a financial... Learn about: Finance Market, Customer Excellence, Customer Expectations...

...service levels Well rehearsed answers to complaints and compliments How to turn complaints and compliments into more business Customer Satisfaction as a Selling... Learn about: Contact and Developing, Developing Questions, Customer Care...

...for dealing with hard-to-handle people. Recognise classic profiles of difficult people and strategies for handling them Pre-empt challenging situations... Learn about: Customer Complain, Difficult Exercise, Strategies for Dealing...

...Feedback and evaluations 16:30 Summary & Action Plans Agreed... Learn about: Excellent Customer Care, Customer Care, Incoming Calls...

...How you can compose an outstanding email Understanding the limitations of verbal skills and making the best of this immediate form of communication Creation... Learn about: Skills sets, Via Email...

...This one day workshop focuses on how to deliver an excellent customer experience via email and on the telephone. You will learn the do's and dont's... Learn about: Communication Training, Customer Service, Telephone answering...

...The course provides an overview of essential customer care skills and how the visitor can have an outstanding customer experience. The content is delivered... Learn about: Customer Care Skills, Care Skills, Course Objectives...

...holding or transferring calls Understand the importance of customer care in relation to incoming calls How to handle complaints in a positive way Excellent Customer... Learn about: Customer relationship, Customer Service, Customer Care...

...Satisfaction - Timetable 09:30 - 10:00 Coffee & Introduction 10:00 - 11:00 What Are Our Customers' Main Objections? What is the Best Way to Handle Them?... Learn about: Customer Relationship Management, Customer Service, Customer Care...

...feedback forms and social media. What works best in establishing what your customer really wants. Develop a practical and inspirational action plan... Learn about: Customer Manager, Customer satisfaction, Customer Care...

...15:30 - 16:15 Trainer makes outgoing calls LIVE and delegates mark how well calls are handled. 16:15 - 16:30 Golden Rules For Achieving Excellent Customer... Learn about: Telephone Calls, Incoming Telephone Calls, Incoming Calls...

...and clients perspectives and needs A better understanding of themselves; both strengths and improvement areas An opportunity to gain more advanced customer... Learn about: Customer Service Skills, Customer Manager, Customer Care Skills...

...The often used phrase, "just the Receptionist", completely misrepresents the role. An excellent Receptionist is a most valuable resource for any business... Learn about: Communication Training, Communication design, Body Language...

...to look at the importance of visual communication and again specifically from the customer's point of view. How well signposted is their dealer... Learn about: Customer relationship, Sales Training, Customer Service Skills...

...& areas for development enabling each delegate to create a Personal Development Plan for the future. Throughout the day the focus is upon tips & techniques... Learn about: Intelligence Analysis, Team Training, Emotional Intelligence...

...what the key deliverables are and what the timetables are for delivery; who does what by when? 14:30 - 15:00 Key Management Roles and responsibilities... Learn about: Contract management, Contract Management Tools, Management Tools...

...the art of controlling, typical planning and control tasks, key considerations in planning and control systems, interactions with supply and demand... Learn about: Financial acts, Financial Terms, Financial Training...