Outstanding Customer Service Skills

PTP Training & Marketing Ltd
PTP Training & Marketing Ltd

Short course

In Birmingham, Bristol, Edinburgh and 4 other venues

£ 430 VAT inc.

Call the centre

1509889632

Description

  • Type

    Short course

  • Level

    Intermediate

  • Location

    At 7 venues

An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver outstanding customer service.

This Outstanding Customer Service Skills training course is available throughout the UK.

Facilities

Location

Start date

Birmingham (West Midlands)
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Landmark, 2 Snow Hill Queensway Birmingham

Start date

DecemberEnrolment now open
Bristol (Gloucestershire)
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Landmark, 5th Floor, One Temple Quay Temple Back East Bristol

Start date

NovemberEnrolment now open
Edinburgh (Midlothian/Edinburghshire)
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Edinburgh Training and Conference Venue 16 St. Mary's Street Edinburgh

Start date

FebruaryEnrolment now open
Leeds (West Yorkshire)
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Otley Road, Leeds LS16 5PS. Weetwood Hall Hotel | Conferences | Events

Start date

MayEnrolment now open
OctoberEnrolment now open
London
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&Meetings 150 Minories Aldgate London

Start date

JanuaryEnrolment now open
AprilEnrolment now open
Manchester (Greater Manchester)
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Cheadle House Cheadle Royal Business Park Cheadle Manchester

Start date

JanuaryEnrolment now open
Nottingham (Nottinghamshire)
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Village Hotel Club Nottingham Brailsford Way, Chilwell Nottingham

Start date

MarchEnrolment now open
See all (7)

About this course


A greater awareness of the customers and clients perspectives and needs
A better understanding of themselves; both strengths and improvement areas
An opportunity to gain more advanced customer care skills
The opportunity to work on improvement areas
An action plan for continuous improvement

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Reviews

This centre's achievements

2019

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 13 years

Subjects

  • Customer Service Skills
  • Customer Care
  • Customer Service
  • Customer Retention Strategy
  • Customer Relationship Management
  • Customer Retention
  • Customer Manager
  • Customer relationship
  • Customer satisfaction
  • Customer Care Skills

Course programme

Outstanding Customer Service Skills - Timetable

09:30 - 10:00 Coffee & Introduction

10:00 - 10:30 What makes for good customer care

10:30 - 11:00 Getting it Right - Building on your Good Practices

11:00 -11:15 Coffee Break

11:15 - 12:45 Developing your Customer Care skills

12:45 - 13:00 Discussion and Action Points from the morning

13:00 -14:00 Lunch

14:00 - 15:30 Handling Difficult Situations

15:30 - 16:30 Tracking and measuring satisfaction

16:30 Summary and Action Plans Agreed

See related categories

Call the centre

1509889632

Outstanding Customer Service Skills

£ 430 VAT inc.