Bright Training Solutions courses

...group and individual activities and trainer input. Programme Content 1. Introduction to the Roles and Responsibilities of the CCTV Operator and other...

...request and problems. Give customers a positive impression of yourself and your organisation. Promote additional products or services to customers...

...Learners may wish to complete 1 additional unit. Mandatory Units • Prepare for spectator events • Control the entry, exit and movement of people at spectator...

...Mandatory units Health & Safety, driving (Picking up and setting down passengers), customer service, effective handling of difficult passengers...

...two mandatory and five optional (at least one optional unit from Group 1 and at least two optional units from Group 2). The remaining units can be selected...

...the team leading/management functions. Suitable for: Practising team leaders, whose work involves the application of knowledge and skills in a significant...

...self-awareness, avoiding conflict, effective communication and customer services skills, recognising and defusing conflict, maintaining space...

...recognising and defusing conflict, maintaining space, defusing high risk conflict, resolving conflict, learning from conflict. Assessment Guidelines Certification...

...Unit 2 Conflict Management for Vehicle Immobilisers. Introduction to communication and conflict management, self-awareness, avoiding conflict...

...This qualification is valid for 3 years. Numbers A maximum of 16 students can be accommodated on this course and must be aged a minimum of 16 years or above...

...This course has been developed for those who are working with children and babies. It will be of particular interest to Teachers, Child Minders...

...If the assessment of First Aid needs highlights the need for qualified First Aiders, then this course will provide you with suitable, highly trained personnel...

...Certification Although there is no formal assessment, the trainer will assess each individual ongoing throughout the course. This qualification is valid for 3 years...

...Legalities. Responsibilities and reporting. Assessment of the situation. Dealing with an unconscious casualty. Resuscitation. Heart attacks...

...Duration A 7-hour course consisting of theory and practical work. Syllabus A range of subjects is covered including: • Responsibilities and reporting •...

...It is ideal for individuals who are responsible for children and/or babies, who wish to gain knowledge of emergency procedures and attain a recognised...