Building Client Relationships

In addition to your class tuition and study materials, you will receive the following:


Exercises

• Course exercise

Other Extras

• Post-course support
  
• Certificate of attendance

Level: Intermediate


Synopsis:
The way to ensure you stand out from the crowd in this uncertain economic climate is through solid client relationships. Whether you deal with internal or external clients, building those relationships so that they are based upon loyalty, respect and trust will mean the difference between simply providing a service and creating a partnership. This starts with responding to clients promptly, develops into a rapport with the client, and finally becomes a relationship in which you are in an advisory role. Your client now comes to you for advice! Your service is exceptional as you are able to manage and exceed their expectations. The relationship is a long term partnership.


At the end of the course participants will be able to: Effectively manage their client expectations . Maintain professional client relationships through building trust . Use a framework to develop and maintain mutually beneficial client relationships . Understand the benefits of effective client relationship management within their organisation .


Prerequisites:
None


Suitable For:
Anyone in a role where they have to work with internal and/or external clients


Initiating trust-based relationships

• Get to know your client and their needs
• Learn techniques for building rapport quickly and effectively
• Understand how to communicate effectively
• The value of trust in client relationships; helping them through both tough and buoyant times

Evaluating client relationships

• Reassess your clients' needs and expectations of you as markets change
• Develop your client proposition
• Build win/win relationships

Expanding existing relationships

• Truly understand your clients' perspectives
• Understand your clients' drivers in the decision making process
• Gain a win/win every time