The Client Meeting - Face to Face Selling

5.0
1 review
  • It was just an incredible experience for me and worked as a confidence booster as well. Sean and Darren are brilliant and have designed a course that includes everything. The tutors were beyond expectations and really enjoyable. I highly recommend the course.
    |

Short course

In Leeds, Birmingham, Bristol and 4 other venues

£ 430 VAT inc.

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Description

  • Type

    Short course

  • Level

    Intermediate

  • Location

    At 7 venues

Delegates start the day by comparing their own experiences of customer care. This programme looks at the importance of body language and the voice, and how enthusiasm for the product can be seen visually and detected vocally. We take an in depth look at why customers make objections and how they can be overcome professionally. The group will share their own experiences and discuss ways of improving this vitally important part of the sales process. The course also covers listening skills, closing strategies and maximising opportunities.

Facilities

Location

Start date

Birmingham (West Midlands)
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Landmark, 2 Snow Hill Queensway Birmingham

Start date

JuneEnrolment now open
Bristol (Gloucestershire)
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Landmark, 5th Floor, One Temple Quay Temple Back East Bristol

Start date

JuneEnrolment now open
Edinburgh (Midlothian/Edinburghshire)
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Edinburgh Training and Conference Venue 16 St. Mary's Street Edinburgh

Start date

SeptemberEnrolment now open
Leeds (West Yorkshire)
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Otley Road, Leeds LS16 5PS. Weetwood Hall Hotel | Conferences | Events

Start date

MayEnrolment now open
London
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&Meetings 150 Minories Aldgate London

Start date

AprilEnrolment now open
JulyEnrolment now open
Manchester (Greater Manchester)
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Cheadle House Cheadle Royal Business Park Cheadle Manchester

Start date

AugustEnrolment now open
Nottingham (Nottinghamshire)
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Village Hotel Club Nottingham Brailsford Way, Chilwell Nottingham

Start date

AprilEnrolment now open
See all (7)

About this course


Maximise your effectiveness to get the most out of the time you have with your customer
Understanding selling from the customers' eyes
Understanding the importance of body language in selling
How to handle objections

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Reviews

5.0
  • It was just an incredible experience for me and worked as a confidence booster as well. Sean and Darren are brilliant and have designed a course that includes everything. The tutors were beyond expectations and really enjoyable. I highly recommend the course.
    |
100%
5.0
excellent

Course rating

Recommended

Centre rating

Colette NiChonaill 4 Day Masterclass

5.0
26/03/2019
About the course: It was just an incredible experience for me and worked as a confidence booster as well. Sean and Darren are brilliant and have designed a course that includes everything. The tutors were beyond expectations and really enjoyable. I highly recommend the course.
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

This centre's achievements

2019

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 13 years

Subjects

  • Voice
  • Customer Care
  • Body Language
  • Listening Skills
  • Sales
  • Sales Process
  • Sales Training
  • Customer Care Skills
  • Salesperson
  • Client Meeting

Course programme

The Client Meeting - Face to Face Selling - Timetable

09:30 - 09:45 Coffee & Course Objectives

09:45 - 10:00 Introduction - What Do We Hate about Being Customers?

10:00 - 10:15 The Good, The Bad & The Ugly (Delegates compare their own good, bad and ugly experiences of customer care when they have been a customer.)

10:15 - 11:00 Through the Customers' Eyes & Ears (Tutor makes live call enquiry to a company and delegates feedback their impressions)

11:00 - 11:30 The Importance of First Impressions & Lasting Impressions (This module looks at the importance of body language and the voice. How enthusiasm for the product can be seen visually and detected vocally.)

11:30 - 12:15 The Science of Qualification & Objection Handling (This module gives participants an in depth look at why customers make objections and how they can be most professionally handled. The group will share their own experiences and discuss ways of improving this vitally important part of the sales process.)

12:15 - 13:00 Role Plays - Qualification (Participants practise techniques in questioning and develop a qualification prompt form.)

13:00 - 14:00 Lunch Break

14:00 - 14:30 Listening Skills (This module identifies when you should resist from talking too much and listening too little.)

14:30 - 15:00 Closing Strategies & Maximising Opportunities

15:00 - 16:30 Role Plays - Closing (Delegates are given realistic scenarios where they are at the end of the sales process. They must close and overcome the last objection of the prospect and maximise their sales opportunities.)

16:30 - 16:45 Summary & Action Plans Agreed

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The Client Meeting - Face to Face Selling

£ 430 VAT inc.