Call Centre courses London
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged to look through... Learn about: Best Practice, Correct Vocabulary, First Impressions...
- Course
- Inhouse in London
- Different dates available
- 1 Day
...The value of personalizing their interactions and developing relationships Vocal techniques that will enhance their speech and communication ability Personalized... Learn about: Call Centre, Communication Training, Customer Service...
- Course
- London
- Different dates available
...of the taxation of qualifying and non-qualifying products, Tax Exempt products and will be of interest to Life Companies, Friendly Societies... Learn about: Sales Representatives, Tax System, Sales Training...
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The staff and the course is very much worthy of appreciation.
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- Short course
- London
- 1 Day
...Understand the importance of effective listening skills when dealing with customers and work colleagues. Topics covered: Listening Skills Questionnaire... Learn about: Assertiveness Training, Influencing Skills, Negotiation Skills...
...Understand the importance of effective listening skills when dealing with customers and work colleagues. Topics covered: Listening Skills Questionnaire... Learn about: Assertiveness Training, Influencing Skills, Negotiation Skills...
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The staff and the course is very much worthy of appreciation.
← | →
Similar training online and classroom-based
- Course
- Online
- Different dates available
- 9h
... and familiarise yourself with strategies that can improve communication skills. You will also learn the importance of phone etiquette and learn how to use it. You will learn all the necessary skills, knowledge and information about call centre & customer service training in this course... Learn about: Difficult Customers, Case Study, Defining Buying Motives...
- Short course
- Online
- Intermediate
- Different dates available
...participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged to look through... Learn about: Call Centre, Best Practice...
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