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Call Centre courses West Midlands
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged to look through... Learn about: Correct Vocabulary, Best Practice, Call Centre...
- Course
- Online
- Different dates available
...a PDF copy and £29 for an original print copy sent to you by post or for both £39... Learn about: Types of Questions, Speaking Like a Star, Call Centre...
- Course
- Online
- Different dates available
- 1 Year
...The course illustrates the areas you should focus while working as a call centre agent. Basic communication skills, telephone etiquette, handling difficult phone calls and customers, managing customers, the right ways of responding to the client’s questions etc. will be discussed... Learn about: Communication techniques, Verbal Communication, Sales by Phone...
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