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Call Centre courses Manchester
- Short course
- Manchesterand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, London, Nottingham
- Intermediate
- November
...the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business... Learn about: Call Centre, Best Practice, Correct Vocabulary...
- Course
- Online
- Intermediate
- 5h - 1 Year
... balancing work and learning. By completing this course, you will be prepared to manage teams efficiently, improve customer satisfaction, and optimise call centre performance. This course is perfect for anyone looking to advance their career in the customer service sector while gaining a recognised... Learn about: Customer Service Skills, Call Centre, Communication Skills...
- Course
- Online
- Different dates available
- 9h
... and familiarise yourself with strategies that can improve communication skills. You will also learn the importance of phone etiquette and learn how to use it. You will learn all the necessary skills, knowledge and information about call centre & customer service training in this course... Learn about: Customer Service, Difficult Customers, Case Study...
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