CCS Training Services courses

...audience but is particularly relevant to those who are already in management or those who aspire to become effective managers. Communication is perhaps...

...Dealing with interruptions and desk organisation. The art of good delegation. Meetings - what goes wrong at meetings. Meetings - factors for effective meetings...

...Achieving a balance through honesty and good communication. Identifying and controlling fear. Personal strengths and weaknesses - an exercise to develop...

...is fundamental to dealing with people and is an essential skill for business people at all levels. CONTENTS Negotiating - a skill for life. What is negotiating all about?...

...importance of a well balanced team - in personality as well as skill and ability - in order to maximise team performance. People bring more than their...

...Relationships with your 'customers' internal and external. Effective communication skills - what works and what doesn't. Keeping your customer...

...at key individual objectives from this training course. Course objectives outlined and individual expectations explored further. Interactive Session Who are your customers?...

...your customers/clients by telephone. Looking at purpose including the importance of both selling yourself and your company and what are you trying to achieve?...

...abusive, challenging and awkward. Suitable for: Call centre staff whose daily role concerns ongoing intensive telephone (and personal) contact...

...Focussing on the future - what do we see. Positive or negative - identifying change - opportunities adapted for exploitation. Skills required in managing change...

...Key Coaching skills-Listening-Communicating-Awareness-Discovery- Questioning- Relationships. Coaching programmes Managing a Coaching session-the GROW model...

...This workshop addresses the perennial questions - 'What is a leader?' and 'Are leaders born or made?' The course explores a number of fundamental issues related to leadership...

...Environment - covering conditions and avoiding distractions. Avoiding interruptions - setting expectations with peers, subordinates and managers...

...Scenarios part 2. Review, Analysis and Action Plans...

...and what makes a good presentation? Preparation - first things first - learning to 'walk' again. Putting together a simple one minute presentation...

...Setting realistic objectives. Preparing alternative closes. Looking for buying signals. Selling exercises/strategy game. Role Plays-putting it all into practice...

...This course is designed to take the mystique out of Finance. It explains the importance of the Finance function, gives clear meanings of financial terms...

...development training in order to understand AP from a wider context and to enhance current skills. CONTENTS Introduction and Objectives Introductions & 'icebreaker'...

...VAT payment schedules. Settlement discounts. Reviewing the Aged Creditors Analysis. Identifying and correcting posting errors. Supplier statement reconciliations...

...(Bought Ledger) clerks with a minimum of one years' experience, new Purchase Ledger Supervisors and new Accounts Assistants. Course content Working with the auditors...