CCS Training Services courses

...Understanding the levels of communication. Considering your own emotions and those of whom you are communicating to. Active listening skills...

...establishing the aims and objectives of your job. Identifying Key Performance Areas (KPAs). Prioritising tasks exercise. Goal setting. Planning your...

...Getting what you want without the need for compromise, through gaining agreement and co-operation. Assertiveness related to the level of confidence...

...is fundamental to dealing with people and is an essential skill for business people at all levels. CONTENTS Negotiating - a skill for life. What is negotiating all about?...

...Building the perfect team. Utilising individual behavioural strengths. Recognising and dealing with personalities and those with experience...

...Exercise Taking responsibility - making sure it happens. Communication Recognising that you cannot know how to communicate effectively if you also don't know how to listen!...

...Compile lists of your customers: External and Internal. What is 'Customer Service'? Reflecting on the effect of good, bad and indifferent levels of Customer...

...and what questions/techniques would be most effective on you? Workshop Tailoring the Presentation to the Prospect Ensuring that you have a match in terms...

...objectives from the training programme. Thinking on your feet. Paper Clip Exercise Looking at the role of a Generic Call Centre Operation Recognising...

...Dealing with change in a business/management environment. This workshop aims to identify the problems and difficulties (opportunities) associated...

...situation but is especially useful for one to one coaching. CONTENTS The need for Coaching in modern business. Defining Coaching and Coach Characteristics...

...v leadership style - what are the crucial differences? Setting objectives and responsibilities. Forming, storming, norming, performing - understanding...

...Essential factors for effective meetings. Preparation and planning - prepare and circulate a precise agenda. Timing - control and allocation...

...CONTENTS What is an appraisal interview? What are the key elements of an Effective Appraisal? Building rapport-creating an effective appraisal scenario...

...and what makes a good presentation? Preparation - first things first - learning to 'walk' again. Putting together a simple one minute presentation...

...Getting and understanding the Customer's viewpoint. Explaining benefits - not features. Part 2: Doing the Deal. Making objections specific. Putting objections into perspective...

...Financial Instruments. Financial Structures and Terminology. Structure Completely interactive, consisting of a balanced mix of lecture, video presentation...

...Plus Exercises and Workshops. The Role of the AP Controller Recognising the importance of Accounts Payable. Role and key responsibilities - how what you do makes a difference...

...management accounts and what the auditors do. Checks and controls: matching invoices to purchase orders, authorising, coding and posting invoices...

...and improving your credit rating. VAT on overseas purchases; EC VAT reclaims. Preparing month end accruals schedules. Supplier statement reconciliations...