CCS Training Services courses

...Role plays and Business Exercises. Concluding Exercises...

...Ideal day exercise. Prime Time - maximising your contribution. Time wasters exercise - part two. Working with others and good boss exercise...

...looking at behaviours that work and recognising and dealing with negative thoughts and attitudes. Your contribution and its importance and relevance...

...This course offers an opportunity for participants to understand the key stages of the negotiation process and how, by putting this knowledge into practice...

...This workshop creates an opportunity for candidates to understand how behaviour influences the team build process. It also enables them to recognise...

...responsibilities - empowerment. YOUR CUSTOMER - Action - Approach - Analysis. Attendees to provide an example of a problem or difficult situation they could have handled better...

...Vital Rules of Customer Care Putting yourself in the Customers place - treating Customers how you would like to be treated. Recap on 'The Rules'...

...Watching/Listening for satisfactory completion signals - not forgetting to ask for your customer/client commitment! Workshop Reflecting on appropriate...

...new skills and techniques from our carefully tailored and managed workshop sessions and feedback process. CONTENTS Day One Introduction and Objectives Introductions and 'Icebreaker'...

...the way forward identified. Identification of resources and support for the management of change. Dimensions of change. Specific issues related to your industry...

...What is a Coach? And what makes an effective Coach? Directive v Non-directive Coaching-Coaching/Management/Leadership-Concepts. Fulfilling potential in others-The basic model...

...and reveals a number of surprising facts, highlighting the need to enhance natural styles and discover hidden abilities to produce the qualities and techniques...

...effect on own time, irrelevance, lack of achievement etc. How to ensure that only key people are involved - bringing decision makers, technical knowledge...

...CONTENTS What is an appraisal interview? What are the key elements of an Effective Appraisal? Building rapport-creating an effective appraisal scenario...

...what do you think they want to hear? Analysing a typical presentation situation - breaking down the myths and barriers about public speaking...

...Analysis. Closing session-review-action plans...

...Purpose of Business (Video - The Balance Sheet Barrier). Profit & Loss Account - Definitions and Constituents. Balance Sheet - Definitions and Constituents...

...Participants will also gain from some broader knowledge related to building commercial awareness. Suitable for: This concentrated and highly focused...

...Suitable for: The Introduction to Accounts Payable Course is recommended for all new Purchase Ledger (Bought Ledger) clerks and those working in accounts...

...(Bought Ledger) clerks with a minimum of one years' experience, new Purchase Ledger Supervisors and new Accounts Assistants. Course content Working with the auditors...