The Centre for Strategy and Communication courses

...managers, emergency planning personnel and others who want to develop their skills and confidence in the area of media management in a crisis...

...but... Course summary Building an effective team can be a challenge. This training course will identify the leadership style most appropriate for your...

...or influencing where you are in a partnership, project group or other setting (such as campaigning or negotiating) where you need to persuade others. Course...

...improving your practical skills. Course outline Over the two days you will cover the differences between the job descriptions of a PA and a secretary...

...a range of public service settings - local authorities, health service, housing and education - and can help you make sense of the minutes you have to take in your own workplace...

...This minutes training will give you the skills and confidence to work effectively with the chair, and take minutes that provide a succinct and useful record...

...The different ways in which boards can be structured, including: o Legal requirements for particular officers and structures o Structuring for efficiency...

...legal framework for diversity (including duties of public bodies) voluntary frameworks and tools diversity in recruitment and service provision clarifying...

...diversity publicity you are able to share with the group) Diversity audits Impact assessment Using audit and impact techniques Drawing up questionnaires...

...although this is not essential. All participants must have considerable hands on experience of managing projects. Attendees may find it useful to...

...Poor attendance coupled with endemic lateness? Agendas which don't hang together and have to be changed as you go along? Participants who feel frustrated and negative?...

...to enhance their interview skills. In addition, this is an important opportunity for companies to offer a practical and constructive workshop to those...

...emails are best and those when they aren't. Suitable for: The course is useful for anyone who wants to stay on top of their emails The course is useful...

...This course will enable you to recognise stress in yourself and others and enable you to put into place strategies to manage stress before it can adversely affect your heath...

...structuring and editing your work. We will focus on letters, email, and other everyday writing tasks. Course outline This course will serve as an excellent...

...Course summary If you are new to writing at work and are unsure about the basic rules of writing, or missed out on them at school, this one day writing course is for...

...you to assess your current output and see how your written materials can be improved...

...copy and how it differs from writing for other publications. Course outline You will look at the most effective methods of communicating information online...

...professionals and their managers, the course would also be useful for those looking to develop their understanding of public affairs...

...the results developing a customer care policy and strategy writing an organisation-wide customer care strategy resourcing the strategy developing customer...