The Centre for Strategy and Communication courses

...What will this course help me do: learning outcomes? This course will ensure you can listen well, establish customer needs and handle tricky situations...

...Very good - allowed me to approach minute taking in a methodical and structured way rather than panicking " MC, British Transport Police "A rare course...

...It will show how attitudes and behaviours are linked, and how good customer care is paramount. Suitable for: This course is for anyone who deals with the public...

...cleverly covers a lot of issues in a short space of time". TD, RCM "The Moving into Management course was brilliant, well structured, comprehensive...

...and you will have devised an action plan to enable you to focus on what most needs attention...

...different approaches appraisal and one:one line management preparing for an appraisal interview as a manager as an appraisee running the appraisal interview...

...how to avoid the common pitfalls. We will look at the tools used to manage a budget and help you to understand the paperwork produced and used in your own organisation...

...Link the business plan to the overall strategic plan of the organisation by focussing on priorities and outcomes.. Communicate the financial underpinnings of the plan...

...Approach Why an event? Creating your event brief Examining the benefits of different approaches? Conference, training, workshop, consultation...

...It will give you an understanding of some basic financial tools as well as some useful spreadsheets to take away. It will help you communicate on equal...

...how to problem solve and negotiate with difficult people Who is this course for? This training course is for anyone who wants to develop their skills...

...managers who need to see HR in the broader context of their organisation's overall development, and who may well find themselves supporting their more junior colleagues...

...(University of London) Course summary Strategic planning is about getting your team, department or organisation where it needs to go. Starting with...

...By the end of the course, you will be able to: Understand the pivotal role played by values in collaboration.. Identify the potential sources of friction in partnering relationships...

...and targeting Branding Brand values Brand positioning The marketing mix Advertising. Promotion and Public relations Who is this course for? The course...

...biggest concerns of managers - it is a key responsibility for anyone who has a line management role, and, along with motivating and dealing with staff development...

...After this course you will be able to design your own training session and be flexible and creative in the way you work with others. You will understand...

...across to the public and decision makers better than any other communication method. Learning how to deal with journalists allows you to positively influence...

...the balance right between the internal calls on your. Suitable for: The course is for anyone whose work includes representing their organisation...

...This course will help you understand how public relations can support corporate aims, raise your organisation's profile and develop and protect its reputation...