The Centre for Strategy and Communication courses

...It is of equal benefit to people new to customer care, and to those with more experience who wish to improve their skills. The course is suitable for anyone...

...It will also help you to work effectively with your chair...

...you are the public face and voice of your organisation, so the impression you give is the image that counts. Good communication skills are essential...

...key management responsibilities leadership and management planning ahead: principles, tools and strategies motivating and managing individuals performance management systems...

...and who find that the predominantly strategic focus of Moving from manager to leader is not quite what they are looking for. This is first and foremost...

...This training course is for any manager who needs an overview of the appraisal process and wants to improve their own appraisal interview skills and develop...

...This training course will help you put together a budget that stands up to external scrutiny - by funders, the board and external regulators...

...and review the impact of risks and their mitigation. Finally, we will consider the role of communication in setting expectations and implementing the...

...of organisational communication and administration. Course summary Whether it is a national conference, a specialist training session, a public meeting...

...and Management programme (University of London). "Demystified the language of finance and made me understand the story behind the figures - I wont be afraid again!"...

...By the end of the day you will be more confident when dealing with difficult people and you will be able to look beyond personalities to the real issues...

...an awareness of the sensitivities around HR management. Course outline The course deals with some of the technical aspects of HR, including employment law and good practice...

...techniques and ideas at every stage. Course outline Over the two days you will cover: using the strategic planning process to help you make choices about...

...Looking at motivations What do they think about us ? Seeing it from the other side Who's right? Dealing with conflict Who gets what? Types of partnerships...

...cover Benefits of marketing Setting objectives Market research and planning SWOT PEST analysis identifying and understanding customer needs Market segmentation...

...skills for different types of team (inc. self directed teams and remote teams) recognise the front-line skills you need as a manager apply principles...

...or be asked to share your knowledge in support of the professional development of colleagues at work. Course summary Increasingly, many of us are called...

..."The course was interesting, well researched and in depth. I liked the fact that personal experience and discussion is so heavily featured...

...identifying ambassador opportunities - eg membership of external bodies, speaking at conferences putting in place objectives for 'ambassadors' ensuring...

...You may have been working as a press officer, or be managing a specific campaign, or you may have oversight of your organisation's communications...