The Centre for Strategy and Communication courses

..."Overall outstanding, very clear explanation of customer care skills". CL, Ebony Sistren Housing Association " Very well structured course and very informative...

...Very good - allowed me to approach minute taking in a methodical and structured way rather than panicking " MC, British Transport Police "A rare course...

...It will show how attitudes and behaviours are linked, and how good customer care is paramount...

...They may recently have taken up post, or be about to do so. Others with more experience but no formal training will also find the course rewarding...

...You will have worked on your management and communication skills, have gained numerous hints and tips for managing problem situations, and you will...

...different approaches appraisal and one:one line management preparing for an appraisal interview as a manager as an appraisee running the appraisal interview...

...This training course will help you put together a budget that stands up to external scrutiny - by funders, the board and external regulators...

...respond with new structures, processes and programmes. In these difficult times, we will examine the changes you want to bring about and choices you will have to...

...and you will leave with a toolkit that will help you organise future activities with confidence and flair. The course looks at the power of events to build...

..."Demystified the language of finance and made me understand the story behind the figures - I wont be afraid again!" JP, WelCare Service Trust What...

...This training course is for anyone who wants to develop their skills in this crucial area of people management. Course summary At some stage in our working...

...the best candidates to your organisation and select them objectively and effectively: o Understanding of job design and selection criteria o Realising...

...and how to measure their achievement recognising emergent approaches to monitoring and evaluation such as participatory, real-time, balanced scorecard...

...fundraising and CSR in all organisations. For example, local authorities, education, health and housing in the public sector; account management...

...and targeting Branding Brand values Brand positioning The marketing mix Advertising. Promotion and Public relations Who is this course for? The course...

...relating staff development to motivation and identifying different ways of assisting staff development offering constructive feedback to improve performance...

...range of delivery tools and techniques to call on, and know when and how to use...

...It will also give you the know-how and confidence to handle a media crisis...

...either as a spokesperson or at networking events. It is of equal benefit to people who are new to taking on an ambassadorial role, and to those who...

...You may have been working as a press officer, or be managing a specific campaign, or you may have oversight of your organisation's communications...