The Centre for Strategy and Communication courses

...This course will ensure you can listen well, establish customer needs and handle tricky situations - that is, give good customer service. You will...

...This training course will help you take and write up good, clear minutes. You will be able to distinguish between taking minutes and taking notes...

...The course will help you to understand the professionalism of the receptionist's role and how to communicate well with the people you meet. It will...

..."Very interesting and informative. I haven't attended such a good training for a while... thank you!" MK, Hestia Housing and Support "Well designed...

...and you will have devised an action plan to enable you to focus on what most needs attention...

...the appraisal process and wants to improve their own appraisal interview skills and develop more effective performance management for their team....

...by funders, the board and external regulators. This is finance training to give you confidence as well as skills. You will be able to phase your budget...

...local authorities, education, health and housing in the public sector, and private sector companies. This course is suitable for anyone involved in business...

...understanding of the power of events in promoting your organisation and its aims and the chance to consider how to make each session excellent...

...Course outline This two day training course will cover: Financial accounts reading an income and expenditure account and analysing the finance flows within...

...this crucial area of people management. What will this course help me do: learning outcomes? By the end of the day you will be more confident when dealing...

...are encouraged to bring real life issues with to the course. There will be plenty of opportunity to discuss approaches to resolving these within the confidential...

...effective monitoring and evaluation understanding the difference between monitoring, evaluation and impact assessment Identifying the indicators...

...This one-day course will set you up for success and deal with 'relationship problems' so you can get the most out of collaborative working. The course...

...By the end of the course, you will have the understanding and confidence to develop a research, plan and develop a marketing strategy to help your organisation...

...management to different situations assess the management culture of your own organisation, and compare this with best practice motivate your team and manage...

...upon to train colleagues or run training sessions for partner organisations. Perhaps you have a role in induction training, or maybe you are a manager...

...The course will show you how to get the most out of your media relations, particularly with limited resources. Over the day it will cover: what is news?...

...It also places the ambassadorial role within the context of your organisation's overall communication strategy and will help you think through how to...

..."Excellent day, one of the best training courses I have been on. Very good trainer, helpful and inspirational!" NL, Enfield Council...