The Centre for Strategy and Communication courses

...It is of equal benefit to people new to customer care, and to those with more experience who wish to improve their skills. The course is suitable for anyone...

...this course will have something for you. If you learn better with lots of practice, you might find the two day course helpful. Course summary All organisations need minutes...

...It will show how attitudes and behaviours are linked, and how good customer care is paramount. Suitable for: This course is for anyone who deals with the public...

...pairs and on your own. The course offers many opportunities to work on your own real-life management problems, in a supportive and totally confidential environment...

...This training course is for managers who have been in post for more than a year. It is a skills-based course for those more interested in the practicalities...

...an understanding of the strengths and weaknesses of each. You will gain. Suitable for: This training course is for any manager who needs an overview...

...budget phasing/profiling the annual budget getting buy-in to the budget the budget presentation: what you need to be able to answer how to manage the budget...

...local authorities, education, health and housing in the public sector, and private sector companies. This course is suitable for anyone involved in business...

...ensuring you reach all parts of the community Accessible events - best practice How events can be organised to meet the needs of vulnerable people Customer...

...It will give you an understanding of some basic financial tools as well as some useful spreadsheets to take away. It will help you communicate on equal...

...how to problem solve and negotiate with difficult people Who is this course for? This training course is for anyone who wants to develop their skills...

...Solutions UK Ltd, a voluntary sector HR agency that has helped well over 260 different charities to address and resolve exactly the sort of problems you are now facing...

...and developing objectives; applying SMART thinking; using outcomes-based tools implementing the strategy understanding the key factors involved in implementing...

...Anticipate the impact of these friction points and implement ways of dealing with them.. Empathise with a partner and see the relationship from their perspective...

...By the end of the course, you will have the understanding and confidence to develop a research, plan and develop a marketing strategy to help your organisation...

...learning outcomes? It will help you to understand your role as a manager, give you some helpful guidelines for performance management and show you...

...development of colleagues at work. The course is suitable for anyone who wishes to develop their training skills. You may run training sessions on behalf of you organisation...

...The course will give you a better understanding of how the media work, and help you recognise how to shape a story to get it covered. It will give...

...It looks at how to take a strategic approach to representing your organisation, and will give you tips and techniques for developing your personal image...

...media relations, networking, letters, customer care, celebrity support, events and publicity materials in your PR toolkit crisis management strategy...