The Centre for Strategy and Communication courses

...and to those with more experience who wish to improve their skills. Course summary Good customer care depends on staff acting with professionalism and self-confidence...

...Very good - allowed me to approach minute taking in a methodical and structured way rather than panicking " MC, British Transport Police "A rare course...

...DMC, University of Essex "A very informative course. The trainer was exceptional!" KM, Royal College of Pathologists Who is this course...

...will also find the course rewarding. The course is for anyone stepping on the first rung of the management ladder. They may recently have taken up...

...You will have worked on your management and communication skills, have gained numerous hints and tips for managing problem situations, and you will...

..."Gave me a better insight on how to conduct appraisals and increased my confidence in my ability to do them". KB, Disabled Living Foundation Who is this course...

...managers in public sector and voluntary organisations including housing associations. This course is for all budget holders and budget managers in public...

...risks in the plan and put in place risk management strategies to combat...

...This course is for anyone who is responsible for managing events, and anyone who would like to add to their skills in this increasingly important...

...so that you can understand and communicate about the finances of your organisation, team or project. Using layperson's language, it looks at a range...

...By the end of the day you will be more confident when dealing with difficult people and you will be able to look beyond personalities to the real issues...

...Who is this course for? This course is aimed at front-line managers, particularly those who have had little experience of dealing with difficult HR challenges...

...for managers with strategic planning responsibility. Although the emphasis is on corporate or organisation-wide planning, the tools and techniques covered...

...But what does the word really mean - what difference will "working in partnership" make to our effectiveness? The secret is to build value. Many organisations...

...Suitable for: The course is designed for anyone working in the voluntary and charity sector who want to understand the basics of marketing with a...

...showing how these link to corporate and individual goals and encouraging your team to achieve the seeing which management behaviours promote team bonding...

...After this course you will be able to design your own training session and be flexible and creative in the way you work with others. You will understand...

...The course will show you how to get the most out of your media relations, particularly with limited resources. Over the day it will cover: what is news?...

...overall communication strategy and will help you think through how to get the balance right between the internal calls on your time and attention...

...It will help you. -recognise the importance of encouraging your organisation to be outward-facing. -review your current public relations performance...