City and Guilds Level 1 Certificate for Introduction to Customer Services

Who is this course for?

This qualification is suitable for those who are: Wanting to gain a good knowledge and understanding for a job that involves customer service. Looking for a career in a customer service role and wishing to elarn essential knowledge, understanding and skills Progressing onto a Level 2 Travel or Business course.

What qualifications or experience do I need ?

A range of GCSE's grade "D" or "E" English and Maths Level 1 Suitbale academic reference

What will I study ?

It allows learners to learn, develop and practice the skills required in employment and you will study the following units: Customer Service experience Create a good impression to customers Apply legislation, regulation and organisational procedures for customer service Deal with queries and requests Effective relationships with customers and colleauges Contribute to effective customer service

How will I be assessed ?

Coursework, on line tests and short written exams

What qualifications could I achieve ?

City and Guilds Level 1/2 Diploma in Customer Services

How do I join the course ?

Apply online or call and arrange an interview, alternatively you can come along to one of our Open Events

Will I need an interview ?

Yes

Any extra costs for equipment/materials ?

Will be confirmed at Interview