Customer Care

Training World

Course

In London

Price on request

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Description

  • Type

    Course

  • Location

    London

In today's competitive environment the supplier who operates a strongly customer focused, service oriented approach is far more likely to achieve business success. This course will teach delegates practices which will protect company image and enhance customer loyalty and satisfaction.

Facilities

Location

Start date

London
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22 Larchwood Close, RM5 3QX

Start date

On request

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Reviews

Subjects

  • IT
  • Customer Care

Course programme

How to understand customers expectations Who is the customer - internal/external customers? How to convey the right impression when dealing with customers - face to face and over the telephone How to handle customers enquiries How to handle customers grievances How to develop good questioning techniques to understand real needs How to build good, lasting relationships. The benefits of a positive customer care attitude to staff, management and the company as a whole.

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Customer Care

Price on request

The best Sales Skills courses

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