Customer Services - 1 Day Essentials

Richmond and Hillcroft Adult Community College

Course

In Twickenham

£ 95 + VAT

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Description

  • Type

    Course

  • Location

    Twickenham

  • Start date

    Different dates available

High levels of customer satisfaction are essential to any business, large or small, if it is to survive and prosper in the current economic climate.

Facilities

Location

Start date

Twickenham (London)
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Richmond Road, TW1 3BB

Start date

Different dates availableEnrolment now open

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Subjects

  • Presentation
  • IT
  • Image
  • Climate
  • Customer satisfaction
  • Customer Service
  • Customer Care
  • Customer database
  • Customer relationship
  • Social Skills

Course programme

• The importance of dealing effectively with customers in a variety of formats – written, face to face and telephone
• How to deal with difficult customers and handle complaints professionally
• How to managing and exceed customers' expectations
• Methods of developing customers' loyalty, and your company's reputation
• The importance and effectiveness of personal image and presentation when dealing with customers

See related categories

Customer Services - 1 Day Essentials

£ 95 + VAT

The best Sales Skills courses

See all

See all