Closing Incoming Calls Effectively

PTP Training & Marketing Ltd
PTP Training & Marketing Ltd
5.0
1 review
  • The events I have done since the training the audience range is always being so great and I am very much thankful to the trainers that made me able to do this. I am extremely blessed to get training from there.
    ← | →

Short course

In Birmingham, Wymeswold, Bristol and 5 other venues

£ 430 VAT inc.

Call the centre

1509889632

Description

  • Type

    Short course

  • Level

    Intermediate

  • Location

    At 8 venues

This course concentrates on incoming calls which potentially could lead to new business. Delegates attending this course are taught to ask the right questions at the right time to ensure that the maximum result is achieved from each and every call. As with all courses of this type, a big emphasis is placed on roleplaying to drive the points home.

Facilities

Location

Start date

Birmingham (West Midlands)
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Landmark, 2 Snow Hill Queensway Birmingham

Start date

AugustEnrolment now open
Bristol (Gloucestershire)
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Landmark, 5th Floor, One Temple Quay Temple Back East Bristol

Start date

On request
Edinburgh (Midlothian/Edinburghshire)
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Edinburgh Training and Conference Venue 16 St. Mary's Street Edinburgh

Start date

AugustEnrolment now open
Leeds (West Yorkshire)
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Otley Road, Leeds LS16 5PS. Weetwood Hall Hotel | Conferences | Events

Start date

JulyEnrolment now open
London
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&Meetings 150 Minories Aldgate London

Start date

SeptemberEnrolment now open
Manchester (Greater Manchester)
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Cheadle House Cheadle Royal Business Park Cheadle Manchester

Start date

On request
Nottingham (Nottinghamshire)
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Village Hotel Club Nottingham Brailsford Way, Chilwell Nottingham

Start date

On request
Wymeswold (Leicestershire)
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102 Brook Street, LE12 6TU

Start date

JuneEnrolment now open
AugustEnrolment now open
See all (8)

About this course


20+ types of closing strategies
Greater confidence in handling objections positively
Understanding the customer\'s motivation
Overcoming customers' objections to the price
Individual sales issues discussed and resolved

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Reviews

5.0
  • The events I have done since the training the audience range is always being so great and I am very much thankful to the trainers that made me able to do this. I am extremely blessed to get training from there.
    ← | →
100%
5.0
excellent

Course rating

Recommended

Centre rating

Roy Evans

5.0
23/03/2019
About the course: The events I have done since the training the audience range is always being so great and I am very much thankful to the trainers that made me able to do this. I am extremely blessed to get training from there.
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

This centre's achievements

2019

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 13 years

Subjects

  • Vocabulary
  • Sale
  • Calling
  • Incoming Calls
  • Telephone
  • Impressions
  • DEALING
  • Closing the Sale
  • Answering
  • Details

Course programme

Closing Incoming Calls Effectively - Timetable

09:30 - 10:00 Coffee & Course Objectives

10:00 - 10:30 Task 1: What Do We Hate About Calling Other Companies?

10:30 - 11:15 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details)

11:15 - 11:30 Coffee Break

11:30 - 13:00 Closing The Sale (Test Close Questions, Over 20 Types of Closes)

13:00 - 14:00 Lunch Break.

14:00 - 15:00 Task 2: What Type of Closer Are You? (Personal Test)

15:00 - 16:30 Handling Objections (Pre-handling Objections, Dealing with The Price Objection Effectively)

16:30 - 16:45 Summary & Action Plans Agreed

See related categories

Call the centre

1509889632

Closing Incoming Calls Effectively

£ 430 VAT inc.