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Communication Skills courses Scotland
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...An intensive, practical and activity-based programme building the delegate's knowledge, skills and the will to support customers, ultimately to deliver outstanding customer service. This Outstanding Customer Service Skills training course is available throughout the... Learn about: Customer satisfaction, Customer Care, Customer Retention...
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
...they prefer in different situations and the results are analysed, highlighting delegates' strengths and weaknesses. Role-plays are devised and practised... Learn about: Telephone answering, Sales Training, Customer Retention Strategy...
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Trainers were fantastic and as a matter of the fact, I never had any bad experience with PTP, even when things go haywire, results are good. They're good at communicating regarding the course and I would recommend the same to all.
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Participants enjoyed the training on every aspect. Here's why I would recommend the same to all.
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- Short course
- Edinburghand5 other venues
- Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- April
...10:30 – 11:00 Personal Presentations (Delegates introduce themselves through a 3 minute presentation.) 11:00 – 11:15 Coffee 11:15 - 12:00 Key Elements... Learn about: Dress sense, Natural self, Successful Presentations...
...10:30 – 11:00 Personal Presentations (Delegates introduce themselves through a 3 minute presentation.) 11:00 – 11:15 Coffee 11:15 - 12:00 Key Elements... Learn about: Dress sense, Natural self, Successful Presentations...
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Trainers were fantastic and as a matter of the fact, I never had any bad experience with PTP, even when things go haywire, results are good. They're good at communicating regarding the course and I would recommend the same to all.
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Participants enjoyed the training on every aspect. Here's why I would recommend the same to all.
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- Course
- East Kilbride
- 2 Days
... of the course. The course will enable to delegate to build the knowledge and skills to: 1. Understand barriers to communication and using the voice as a tool 2. Set clear objectives...
- Short course
- Edinburgh
- Intermediate
- 10 Jun 2024
- 1 Day
.... This course is suitable for anyone who would like to improve and develop their written communication skills... Learn about: Spelling correction, Letter Writing, Report Writing...
- Course
- Edinburgh
- Different dates available
- 2 Days
...Identify five influencing strategies, consider six factors when identifying the most appropriate strategies, use a four part approach to principled negotiation, recognise and develop power bases, practice active listening and assertiveness skills, identify methods for developing an innovative...
- Course
- Glasgowand5 other venues
- Leeds, London, Manchester, Edinburgh, Birmingham
- Beginner
- 1 Day
...First Presentation Skills Confident presenting in just one day Our one-day public and in-house First Presentation Skills workshop is for people... Learn about: Communication Skills, Presentation Skills, Public Speaking...
- Training
- Edinburgh
- 1 Day
...Preparing for court; Understanding the court process; Courts, tribunals and associated personnel; The impact of your presentation; Your rights and responsibilities...
- Short course
- Edinburghand3 other venues
- Birmingham, Manchester, Bristol
- Beginner
- 1 Day
...Course review: Writing is an essential form of business communication yet many of us are not confident about our work. We may have been poorly taught...
- NVQ
- Glasgow
- Different dates available
...Training Course Content Unit 1 - Information, advice or guidance in practiceUnit 2 - Developing interaction skills for information, advice...
- Short course
- East Kilbride
- 1 Day
... of the course. The course will enable to delegate to build the knowledge and skills to: 1. Decide whether a meeting is necessary at all. 2. Set the agenda and plan the timing...
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Excellent course with excellent trainer. Great Trainer that tailored the course to our needs and kept us interested.
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I want to personally thank you for the excellent training that you presented to the CCI team earlier this week. Your knowledge and expertise in sales has given our team a boost (all the team!). It is up to me now to ensure they use the skills you demonstrated.
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I found this both interesting and enjoyable. The trainer kept us all engaged during the workshop.
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- Course
- Edinburgh
- 1 Day
...This day-long course from Stand&Deliver is ideal for anyone who is seeking to improve their negotiation skills. It begins in advance with a self-assessment of your strengths and weaknesses in negotiating and what you hope to gain from the class. The objective is for the student to learn... Learn about: Customer Service, Sales Process, Sales Training...
...This day-long course from Stand&Deliver is ideal for anyone who is seeking to improve their negotiation skills. It begins in advance with a self-assessment of your strengths and weaknesses in negotiating and what you hope to gain from the class. The objective is for the student to learn... Learn about: Customer Service, Sales Process, Sales Training...
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Excellent course with excellent trainer. Great Trainer that tailored the course to our needs and kept us interested.
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I want to personally thank you for the excellent training that you presented to the CCI team earlier this week. Your knowledge and expertise in sales has given our team a boost (all the team!). It is up to me now to ensure they use the skills you demonstrated.
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I found this both interesting and enjoyable. The trainer kept us all engaged during the workshop.
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- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
... about what they want to say rather than listen to the speaker. This one-day course addresses all of these and provides you with the skills, knowledge and attitudes to become a skilled listener... Learn about: Communication Training, Team management, Advanced Listening Skills...
- Training
- Glasgow
- Advanced
- 1 Day
...Confident and skilful communication in the workplace should be central to everyone's role. However, too often issues arise purely as a result of poor or ill-thought out verbal communication. This practical short course will demonstrate tools and techniques you can use to communicate better... Learn about: Presenting Ideas, Communication Skills, Speaking Clearly...
- Short course
- Edinburghand5 other venues
- Birmingham, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...The Advanced Presentation Skills course is an extremely practical course designed to take your existing skills a step further. The first part serves as a reminder of the fundamentals of successful presentations: good preparation, strong delivery and well-structured content. You will develop... Learn about: Speaking Skills, Communications Planning, Marketing Strategy...
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The course was informative, amazing and interactive. I enjoyed the course and trainers, I would recommend the same to all. Since, the group was small, it created an impact. I would surely recommend finance terminology course to all. I had a nice time overall.
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- Short course
- Edinburghand5 other venues
- Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
- June
...be run How to ensure you achieve the meetings objective Tips on how to stick to the schedule and stay on topic How to take up a minimum amount of... Learn about: Effective meetings, Running a Meeting...
...be run How to ensure you achieve the meetings objective Tips on how to stick to the schedule and stay on topic How to take up a minimum amount of... Learn about: Effective meetings, Running a Meeting...
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The course was informative, amazing and interactive. I enjoyed the course and trainers, I would recommend the same to all. Since, the group was small, it created an impact. I would surely recommend finance terminology course to all. I had a nice time overall.
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- Course
- Glasgow
- Different dates available
... course, which allows you to comprehensively prepare for an exam or career through home study. What's more, because the distance learning Professional Receptionist course is a fully comprehensive course, no prior knowledge is required.Are you a receptionist? Keen to upgrade your skills? Then this course would be... Learn about: Effective Communication, Communication Training, Skills and Training...
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The course benefits us a lot and so much informative. We are now a lot busy with new bookings for this year and next. The band is extremely confident.
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- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- July
...technique so that you appear relaxed yet alert. You will be able to answer questions that you have dreaded to date. Public Speaking - Timetable 09:30... Learn about: Public Speaking...
...technique so that you appear relaxed yet alert. You will be able to answer questions that you have dreaded to date. Public Speaking - Timetable 09:30... Learn about: Public Speaking...
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The course benefits us a lot and so much informative. We are now a lot busy with new bookings for this year and next. The band is extremely confident.
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- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...11:45 - 12:45 Delegates to Mark Pre-recorded Customer Complaints Calls (Here delegates use their own scoring systems and the whole group discusses whether... Learn about: Handling Complaints, Best Practice, Call Centre...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
... and role-playing delegates will improve their customer-care skills when answering the telephone... Learn about: Customer Care, Customer Service, Excellent Customer Care...
- Short course
- Edinburghand5 other venues
- Birmingham, Bristol, London, Manchester, Nottingham
- Intermediate
- November
...Assertiveness Training – This assertiveness and building personal confidence programme helps delegates understand why it is sometimes hard to refuse demands and aims to build the skills necessary for behaving assertively in a practical manner. Assertiveness training courses help people develop... Learn about: Assertive Behaviour, Confidence Training, Assertion Training...
- Course
- Glasgow
- 2 Days
...This course is designed for individuals who require to make presentations to groups of people using Microsoft PowerPoint and who would like to develop their skills and confidence. The aim of this course is to enable delegates to create a memorable impact when delivering PowerPoint presentations...
- Training
- Glasgow
- Advanced
- 1 Day
...Targeted, persuasive writing is an essential aspect of communication in any successful organisation. Effective writing styles convey a professional and credible message and project the correct image. From formal reports to composing e-mails, polished communication is key. This course is fully... Learn about: Letter Writing...