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Conflict Resolution Courses
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I've attended many courses at Academy Class and have been very impressed with all of them. The tutors here are very helpful, with a deep knowledge of the subject they are imparting, something that make the student feel very comfortable. My most recent experience here was taking the Manager to Leader Course and, as usual, it has totally worth the money, good content, totally adapted to the needs of students, Academy Class gets my highest recommendation!
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I learnt lot over the week class was cantered well and the instructor was very knowledgeable and very helpful we came away with lots of helpful resources and I would surely go back there to do more
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- Course
- London
- Different dates available
- 3 Days
...Tackling under-performance. Examining a seven step approach to getting people back on track. Coaching skills: practise using a proven structure to get the most from your... Learn about: Problem Solving, Intelligent leaders, Effective Communication...
...Tackling under-performance. Examining a seven step approach to getting people back on track. Coaching skills: practise using a proven structure to get the most from your... Learn about: Problem Solving, Intelligent leaders, Effective Communication...
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I've attended many courses at Academy Class and have been very impressed with all of them. The tutors here are very helpful, with a deep knowledge of the subject they are imparting, something that make the student feel very comfortable. My most recent experience here was taking the Manager to Leader Course and, as usual, it has totally worth the money, good content, totally adapted to the needs of students, Academy Class gets my highest recommendation!
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I learnt lot over the week class was cantered well and the instructor was very knowledgeable and very helpful we came away with lots of helpful resources and I would surely go back there to do more
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The course was highly recommended. It was a fantastic course and I had a good time.
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Quite definitely taken away a few tools to help me on a day to day basis. I have done 3 courses at Impact Factory now and I would certainly come back for the same.
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- Short course
- City Of London
- March
- 1 Day
...here for 5 Day Course presentation course - CPD Accredited It is fun and effective with plenty of opportunities to practice. Presentation Course Objectives... Learn about: Conflict Resolution, Effective Communication, Possitive attitude...
...here for 5 Day Course presentation course - CPD Accredited It is fun and effective with plenty of opportunities to practice. Presentation Course Objectives... Learn about: Conflict Resolution, Effective Communication, Possitive attitude...
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The course was highly recommended. It was a fantastic course and I had a good time.
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Quite definitely taken away a few tools to help me on a day to day basis. I have done 3 courses at Impact Factory now and I would certainly come back for the same.
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- Event
- Online
- Intermediate
- 1 Day
...In this webinar speaker will explain about Effective Communication Skills, How to listen effectively and actively and how to resolve conflicts, Also how to Coach Effectively... Learn about: Communication Skills, Team Training, Conflict Resolution...
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Thank you Reception Academy for gave me an incredible open door in hospitality industry.Enormous thank you to Ramin Semsar my Saturday instructor for all what he improved in me. It was a phenomenal time with him. I completely prescribed Reception Academy to those who want to save their future
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It has been a great experience in this 4 week course & training given by Ramin Semsar (the mentor) where I can actually feel that I am enhancing my essential abilities.I profoundly prescribe this course in Reception Academy to everybody, & thank you for your incredible showing Ramin, I will recall this experience and utilize the methods and aptitudes .
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Studying at Reception Academy was one of the best choices that I have ever made. I would highly recommend it to all those people who wants to start a career in the Hospitality Industry.Thank you very much Reception Academy! A special thank to Daniel. This was a wonderful experience with amazing people. My experience was great and I am still riding on that. There is no better place to learn about Opera Software. Thank you very much!
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- Short course
- City Of London
- Beginner
- January
- 5 Days
...for attendance however we generally recommend this course for applicants with some previous Hotel Receptionist experience. To enrol, book online... Learn about: Booking procedures, Conflict Resolution, Hotel Marketing...
...for attendance however we generally recommend this course for applicants with some previous Hotel Receptionist experience. To enrol, book online... Learn about: Booking procedures, Conflict Resolution, Hotel Marketing...
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Thank you Reception Academy for gave me an incredible open door in hospitality industry.Enormous thank you to Ramin Semsar my Saturday instructor for all what he improved in me. It was a phenomenal time with him. I completely prescribed Reception Academy to those who want to save their future
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It has been a great experience in this 4 week course & training given by Ramin Semsar (the mentor) where I can actually feel that I am enhancing my essential abilities.I profoundly prescribe this course in Reception Academy to everybody, & thank you for your incredible showing Ramin, I will recall this experience and utilize the methods and aptitudes .
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Studying at Reception Academy was one of the best choices that I have ever made. I would highly recommend it to all those people who wants to start a career in the Hospitality Industry.Thank you very much Reception Academy! A special thank to Daniel. This was a wonderful experience with amazing people. My experience was great and I am still riding on that. There is no better place to learn about Opera Software. Thank you very much!
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- Bachelor's degree
- Online
- Different dates available
- 2 Years
...BUS001 Business Writing (3) BUS007 Conflict Resolution and Negotiation (3) BUS008 Research Skills3 BUS013 Facilitation, Influence and Persuasion... Learn about: Conflict Resolution, IT applications, Public Speaking...
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Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
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- Course
- Inhouse
- Different dates available
- 2 Days
...In this highly practical and enjoyable training course you will learn the practices and techniques to refine your powers of persuasion and selling skills... Learn about: Conflict Resolution, Customer Manager, Listening Skills...
...In this highly practical and enjoyable training course you will learn the practices and techniques to refine your powers of persuasion and selling skills... Learn about: Conflict Resolution, Customer Manager, Listening Skills...
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Dancing lion have delivered a number of quite challenging projects over the years for both international and UK based clients. I have found them to have wealth of management and sales experience and to be tenacious, committed and focused on the end outcome. The trainer is helpful and has a positive attitude. Overall great to work with!
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- Course
- Online
- Intermediate
- Different dates available
- 1 Day
...and the Process Conducting Consultation Meetings and Workshops Practical Exercises and Examples Personal Action Planning Course Evaluation and Close... Learn about: Workplace Law, Employment Law, Conflict Resolution...
- Course
- Online
- Intermediate
- Different dates available
... a Pipeline of Job Candidates Building Positive Team Dynamics Coaching Strategies Conducting One on Ones Conflict Resolution Delegating Fundamentals Developing... Learn about: Coaching Strategies, Team Dynamics, Conflict Resolution...
- Course
- Online
- Different dates available
...standards in the Care Certificate. It concerns Your Personal Development, and will provide information on agreeing a personal development... Learn about: Development Psychology, Your personal development, Conflict Resolution...
- Course
- Online
- Different dates available
... and coaching remote teams • Resolving conflict in remote teams • Exploring cultural differences... Learn about: Team Training, Teamwork Skills, Communication Training...
- Training
- Online
- Intermediate
- Different dates available
...This course covers what you need to know about the Control of Substances Hazardous to Health(COSHH). It’s aimed at anyone who is exposed to Substances... Learn about: Deescalation. Breakaway, Conflict Resolution, Challenging Behaviour...
- Course
- Online
- Intermediate
- Different dates available
...Conflict or dispute is an integral attachment for any organisation. As organisations have a workforce that includes people of differences, whenever there is disagreement in taking decisions to reach a goal or interest, a dispute arises. But with the use of peer review, any conflict is solvable... Learn about: Initiating the Process, Panel Walk, Employee Dispute Resolution...
- Course
- Distance Learning
- Different dates available
... are much more successful than those who don’t. The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers... Learn about: Anger Progress, Anger Management, Anger Counselling...
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I recommend Reception Academy to those who wish to join hospitality industry. Thank you Nathalie Deline because of his advise & teaching i got my dream job.
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Reception Academy is the best choice. I pay thanks to my coach Pierre (yalla!). I genuinely prescribe this course to the individuals who need to begin a profession into the hospitality industry
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I'm extremely happy that I join at the Reception Academy. I feel energizing searching forward for another profession. I thanks my mentor Ramin for his help and his polished methodology. I prescribe everyone the Reception Academy.
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- Short course
- City Of London
- Intermediate
- October
- 1 Day
... Anticipating Guest/Customer Needs Opportunities for Up-Selling as way of improving Guest / Customer Service Experience Conflict Resolution / Complaint Handling... Learn about: Office IT, Organizational Skills, Persuasion Skills...
... Anticipating Guest/Customer Needs Opportunities for Up-Selling as way of improving Guest / Customer Service Experience Conflict Resolution / Complaint Handling... Learn about: Office IT, Organizational Skills, Persuasion Skills...
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I recommend Reception Academy to those who wish to join hospitality industry. Thank you Nathalie Deline because of his advise & teaching i got my dream job.
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Reception Academy is the best choice. I pay thanks to my coach Pierre (yalla!). I genuinely prescribe this course to the individuals who need to begin a profession into the hospitality industry
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I'm extremely happy that I join at the Reception Academy. I feel energizing searching forward for another profession. I thanks my mentor Ramin for his help and his polished methodology. I prescribe everyone the Reception Academy.
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- Short course
- Online
- Beginner
- Different dates available
... This course will show the user how to identify a complaint then investigate, resolve and respond to that complaint. Conflict Resolution This module will introduce... Learn about: Giving and receiving feedback, Customer Service, Communication Training...
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Dancing lion designed and delivered an excellent 2 day course for my Porters and Area Cleaners. We are beginning to change the culture of an institution with a 450 year history. Dancing lion have been pivotal in helping to make this change happen. Thank-you for the valuable intervention!
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Dancing lion shared our vision and harnessed their ideas into workable and practical solutions, customized to our needs.
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- Course
- Inhouse
- Different dates available
- 2 Days
... perceptual positions to defuse potential conflict... Learn about: Changes and Transmission, Organisational Change, Change Management...
... perceptual positions to defuse potential conflict... Learn about: Changes and Transmission, Organisational Change, Change Management...
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Dancing lion designed and delivered an excellent 2 day course for my Porters and Area Cleaners. We are beginning to change the culture of an institution with a 450 year history. Dancing lion have been pivotal in helping to make this change happen. Thank-you for the valuable intervention!
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Dancing lion shared our vision and harnessed their ideas into workable and practical solutions, customized to our needs.
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- Course
- Online
- Different dates available
...opportunity and risk • Consider how to overcome resistance to change • Understand how to win management support This course is designed to appeal to people... Learn about: Communication Skills, Team Building, Creative Thinking...
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I learned how to coach and overcome barriers. I can’t wait to get started!
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- Course
- Inhouse
- Different dates available
- 2 Days
...to track measurable progress ❖ agree the ground rules for call sampling – so that everyone is working in the same way ❖ set out who should listen to the call samples – frequency... Learn about: Conflict Resolution, Time management, Decision Making...
...to track measurable progress ❖ agree the ground rules for call sampling – so that everyone is working in the same way ❖ set out who should listen to the call samples – frequency... Learn about: Conflict Resolution, Time management, Decision Making...
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I learned how to coach and overcome barriers. I can’t wait to get started!
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- Course
- Online
- Different dates available
...• What limitations are there on what applicants can ask for? Decision making • What rules do we have to work within? • What kind of information is covered by exemptions?... Learn about: Freedom of Information Act, Access to Information, Problem Solving...
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Great trainer and consultant!
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- Course
- Inhouse
- Different dates available
- 2 Days
...This course is designed to help individuals prioritise and achieve their most important goals in the time they have available. It provides a valuable opportunity... Learn about: Time management, Conflict Resolution, Decision Making...
...This course is designed to help individuals prioritise and achieve their most important goals in the time they have available. It provides a valuable opportunity... Learn about: Time management, Conflict Resolution, Decision Making...
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Great trainer and consultant!
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