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Customer Care courses Belfast City
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...rapport with existing and new customers. This course is designed to raise awareness of the Customer Service standards required in an organisation. By... Learn about: Body Language, Customer Care Cycle, Working relationships...
- Course
- Inhouse in Belfast City
- Intermediate
- Different dates available
...Role Plays designed on case studies of actual live sales specific to your business. 4. Blended Learning Research shows that within 40 to 90 days most people... Learn about: Sales Process, Sales Training, Customer Manager...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...Salespeople need to use the telephone as part of their job function, either for selling, or booking appointments. In order to achieve this, they have... Learn about: Sales Training, Communication Training, Customer Care...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...· Develop a confident negotiating style to deflect tough tactics · How to close of a negotiation process and know when to draw the negotiation to an end... Learn about: Persuasion Skills, Confidence Training, Skills and Training...
Similar training online and classroom-based
- Short course
- Online
- Different dates available
...This Introduction to Account Management is a customer relationship management course. Customer care is vital to any successful organisation, this course looks at current practice and explains how to set standards and develop best practice. Good customer care must be managed and does not occur... Learn about: Management Tools, Customer Excellence, Customer Care...
- Course
- Online
- Intermediate
- Different dates available
- 260h
...; the process of listening to, questioning and confirming customers’ needs, leadership styles, the fundamentals of creating customer-focused environments , the value of reward and recognition schemes , development of a customer service strategy , techniques for building long-term customer relations, techniques... Learn about: Service level management, Service Operations, Customer Manager...
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