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Customer Care courses County Antrim
- Short course
- County Antrim
- Intermediate
- 1 Day
...INDICATE how to Transport wheelchair users and people with mobility problems. ESTABLISH Emergency procedures with people with disabilities... Learn about: Customer Care, Wheelchair Users, Customer Service...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...Good customer service is of vital importance for all businesses, large or small. It is more important now than ever to retain loyal customers and encourage... Learn about: Expressive skills, Customer Care, Working relationships...
- Course
- Inhouse in Belfast City
- Intermediate
- Different dates available
...will be interactive moving through schedule discussions, practical exercise, building new belief systems and role-plays using live accounts for the role–plays... Learn about: Customer Manager, Customer Service, Customer relationship...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...and questioning techniques · Sell the features and benefits · Handle and overcome objections · Have the confidence to arrange appointments · Gain commitment... Learn about: Sales Training, Basic Skills, Customer Service...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...· Listen carefully and use the best questioning techniques to gain the right information · The methods of persuasion and how to strive for win-win agreements... Learn about: Customer Care, Influencing Skills, Confidence Training...
Similar training online and classroom-based
- Course
- Online
- Intermediate
- Different dates available
... in an effective and beneficial manner. Key topics include; the process of listening to, questioning and confirming customers’ needs, the fundamentals of creating customer-focused environments , development of a customer service strategy , techniques for building long-term customer relations, techniques... Learn about: Customer Care, Customer care operatives, Customer Service...
- Course
- Online
- Intermediate
- Different dates available
...Timetable 09:00 – 9:30 Welcome and coffee. Objectives of the course and Speed-Breaking exercise. 09:30 – 10:00 The advantages, issues and skills sets required to write emails... Learn about: Excellent customer experience, Customer service levels, Customer Service...
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