Outbound Telephone Sales

Doctrina Training & Consultancy Ltd

Short course

In Belfast City

£ 275 VAT exempt

The best Sales Skills courses

See all

See all

Description

  • Type

    Short course

  • Level

    Beginner

  • Location

    Belfast city (Northern Ireland)

  • Duration

    1 Day

  • Start date

    Different dates available

Salespeople need to use the telephone as part of their job function, either for selling, or booking appointments. In order to achieve this, they have to have the confidence to make successful cold calls using appropriate questioning techniques and identify any selling opportunities that may arise.
This course will equip delegates with the confidence and skills to achieve better results from their outgoing sales calls.

Facilities

Location

Start date

Belfast City (County Antrim)
See map
Fisherwick Place, Great Victoria Street, BT1 6DY

Start date

Different dates availableEnrolment now open
Different dates availableEnrolment now open

About this course

By the end of this course, each delegate will be able to:

Make successful outgoing sales calls with confidence
Understand why customer care is important
Be more prepared, organised and plan well for the call
Open the call to gain the attention and rapport of the client
Gain and keep control throughout the conversation
Be able to structure a sales call
Understand different ways of communication
Use effective listening and questioning techniques
Sell the features and benefits
Handle and overcome objections
Have the confidence to arrange appointments
Gain commitment and agreement and then close the sale

This course is suitable for anyone involved in selling on the telephone.
It is also ideal for anyone who may be new to the role and anyone wishing to improve on their skills and techniques.

No prior experience for sales required.

Certificate of Attendance

Once you have enquired, we will contact you via email or by telephone. We will forward the course outline together with a booking form for completion. Confirmation details will be sent together with an invoice close to the course date.

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

Subjects

  • Telephone Skills
  • Customer Care
  • Basic Skills
  • English
  • Customer Service
  • Sales
  • Customer Retention
  • Communication Training
  • Confidence Training
  • Sales Training

Teachers and trainers (1)

Unconfirmed Unconfirmed

Unconfirmed Unconfirmed

Unconfirmed

Doctrina's Training & Consultancy Ltd scope of trainers all have extensive knowledge and experience of delivering Customer Care training to the private and public sector as well as the voluntary sector.

Course programme

· Make successful outgoing sales calls with confidence

· Understand why customer care is important

· Be more prepared, organised and plan well for the call

· Open the call to gain the attention and rapport of the client

· Gain and keep control throughout the conversation

· Be able to structure a sales call

· Understand different ways of communication

· Use effective listening and questioning techniques

· Sell the features and benefits

· Handle and overcome objections

· Have the confidence to arrange appointments

· Gain commitment and agreement and then close the sale

Additional information

Group and Charity Discounts are available.  We can also provide this course onsite.

See related categories

Outbound Telephone Sales

£ 275 VAT exempt

The best Sales Skills courses

See all

See all