Customer care level 3 courses

... segments and customer types, such as the leisure, student and industrial markets. You will also gain an understanding of the different types of menu, the objectives of menus and the comparison among different menu types. Finally, you will learn about the basic food and beverage services such as table... Learn about: IT Management, Hospitality Management...

...This course is ideal for people who wish to pursue a career within the travel and tourism industry, or who are planning a career change or simply just want to enhance their qualifications. Throughout this course you will study UK and Worldwide Travel Geography; help customers to choose and...

...This course covers basic beauty therapy treatments including facials, eye treatments, waxing, manicure and pedicure together with reception and customer service skills. The course is assessed continually throughout the year with the production of a portfolio...

... of Apprenticeships are on offer? Apprenticeships Level 2 (equivalent to five good GCSE passes) Advanced Apprenticeships Level 3 (equivalent to two A-Level passes)...

... the English vocabulary necessary for working at a hotel reception or front desk. It explains how to communicate with potential customers during enquiries as well as how to reserve rooms for hotel guests. It then describes the steps involved in check-in and check-out and how to resolve customer complaints... Learn about: International Tourism, English Language...

... the security of people, stock and premises, and will learn how this may be accomplished. Unit 3 Assist with product display to encourage sales In this...

...Module Title Module 1: Identifying Your Job Target Module 2: Creating a Résumé Module 3: Creating a Cover Letter Module 4: Job Search Skill... Learn about: Skills and Training, Job Searching, Cover Letter...

...) Duration Cardigan - 2 years full time; Aberystwyth - 1 year, 3 days per week with 2 days in work placement or by day release if in employment. Entry... Learn about: Full Time...

.... You will learn how to classify quality and customer satisfaction under the headings of 'hard', 'soft' and 'outcome' quality. You will learn about the costs of poor service quality and the approaches that need to be taken to recover service reputation. You will also learn about the different tools... Learn about: Quality Training, Service Management, IT Management...

...Module Title Module 1: Community Development Strategies Module 2: Getting Started with Community Development Module 3: Getting Organized... Learn about: Community Project, Development Strategies, Skills Community...

... characteristics of the hospitality industry such as products and services, communication with customers and with staff, relationship building such as developing repeat customers, cultural diversity and labour. You will also gain an understanding of the relationship between the hospitality industry and the tourism... Learn about: IT Management, Hospitality Management...

... and enquiry handling skills Food and drink service Telecommunication skills Working in teams Customer... Learn about: Full Time...

... Level 3 Beauty Therapy upon successful completion. How is the course assessed? Final assessments are based on practical work, assignments and end of...

...Module Title Module 1: Introduction to Personal Hygiene and Water Quality Module 2: Introduction to Control Measures Module 3: Control of... Learn about: Water Quality, Personal hygiene, Role of Management in the Food Service Industry...

...Module Title Module 1: Introduction to Sustainable Business Module 2: The Triple Bottom Line Module 3: The Science of Sustainability Module... Learn about: Science of Sustainability, Sustainable Business, Triple Bottom Line...

..., written and body language. You will gain an understanding of behaviour and etiquette and how they can make the difference in how your customer perceives you and your personal brand. Finally, you are introduced to consumer behaviour, which is the study of consumer patterns that defines how people... Learn about: IT Management, Sales Training...

...Module Title Module 1: Skills to Improve Learning Module 2: Strategy, Note Taking and Thinking Skills Module 3: Reading and Exam Skills Module... Learn about: Thinking Skills, Skills and Training, Academic Writing Skills...

...Module Title Module 1: Introduction to Implementing Strategy Module 2: Diversification and Synergy Module 3: Evaluation of Strategy Module... Learn about: IT Management, Strategic Management...

... standard grades at level 3/4 (including English), or equivalent. Mature students with relevant work experience are welcome to apply and will be considered... Learn about: Full Time...

... and Health and Social Care. In Hairdressing, trainees will work towards a NVQ Level...