Customer Care - Power To The Customer - DVD

The Empowerment Process – What empowerment is and why people need to be empowered. The importance of having the means to take control of a problem and resolve it. Working as a Team – Nothing sabotages good customer service like poor teamwork. Here we look at examples of poor teamwork and how it contributes to poor customer service. Continuous Improvement – Front-line staff, support staff and managers work together to measure and review service levels. Here we look at ways of gathering the information you need to build service levels.