Customer Care for Supervisors

Training World

Course

In London

Price on request

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Description

  • Type

    Course

  • Location

    London

In today's competitive environment the supplier who operates a strongly customer focused, service oriented approach is far more likely to achieve business success. Supervisors and first line Managers have a crucial role to play in making sure the best customer care practices are implemented. Practices which will protect company image and enhance customer loyalty and satisfaction.

Facilities

Location

Start date

London
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22 Larchwood Close, RM5 3QX

Start date

On request

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Reviews

Subjects

  • Customer Care
  • IT

Course programme

How to understand customer's expectations Who is the customer - internal/external customers? How to convey the right impression when dealing with customers - face to face and over the telephone How to handle customer's enquiries How to handle customer's grievances How to develop good questioning techniques to understand real needs How to build good, lasting relationships. The supervisor's role in developing effective company wide customer care practices The benefits of a positive customer care attitude to staff, management and the company as a whole. The supervisor's responsibilities for establishing and monitoring customer care standards

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Customer Care for Supervisors

Price on request

The best Other Sales courses

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