Customer Relations

Customer Relations Course
About the Level 2 Customer Relations Certificate of Achievement
In modern society, the importance of customer service and positive customer relations is becoming ever more prevalent. With so much competition on the market, businesses must set themselves one tier above the rest when it comes to communicating with their audiences. This course has been especially designed to help individuals and businesses develop their customer relation strategies.
The course has been divided into three separate units, namely customer care, customer care on the telephone and reception skills. Each module has been broken down into smaller sections and altogether, the online qualification should take between 60 and 120 hours to complete. However, at Stonebridge College, we encourage our students to move at their own pace, so don’t worry about the speed at which you are working through the material.
Who should study this course?
This distance learning course has been specifically designed for students or professionals who wish to develop their knowledge of the principles and practices of customer relations. The course may be especially useful for people wanting to progress within a customer service based role.
This course is open to everyone, regardless of their academic or professional backgrounds. You do not need to have any prior knowledge in the field. However we do recommend that you are interested in customer relations and that you are prepared for a home learning experience.
What happens after the course?
By the end of the course you will have a deep understanding of positive customer care practices. You will be able to identify strengths and weaknesses in current approaches and figure out ways to improve standards. You will also have improved your administrative skills and developed effective strategies for dealing with anger, aggression and complaints..
As a graduate of this programme, you will be eligible to apply to many client facing roles