Customer Relationship Management

The Educators

Course

Online

£ 125 VAT inc.

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Description

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Online

  • Class hours

    60h

  • Duration

    3 Months

  • Online campus

    Yes

  • Personal tutor

    Yes

CRM is all about business survival and how to create new value for its stakeholders by managing relationships. As a critical organizational competence, its management cannot be left to chance. Indeed in fiercely competitive markets where products and services are similar, has placed additional burden for organisations to develop strategies that will put their customers first.

About this course

Customer care is everybody’s job, because every individual and team within an organisation contributes to the products, services or general impression that customers, clients and visitors take away with them. This course identifies the key ingredients of customer care and how learners can make an important contribution to the success of their company and enhance their career through a professional approach to customers.

Marketing Managers/officers, Sales Managers/officers, Product or Brand Managers/Officers, Advertising Managers/Officers

None

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Reviews

Subjects

  • CRM
  • Customer Relationship Management
  • Customer relationship
  • Care Management
  • Customer Service
  • Customer Retention
  • Customer Loyalty
  • Relationship Building
  • Customer Manager
  • Customer satisfaction

Teachers and trainers (1)

Mac Taslimi

Mac Taslimi

Course Director

Course programme

Topics Include:

Customer Relationship Management: Principles

  • Customer Relationship Management Concepts
  • Customer Relationship management Drivers
  • Building customer relationships
  • Customer service
  • Internal marketing

Customer Relationship Management: Applied Strategy

  • Foundations for Customer Relationship Management Strategies
  • Customer Relationship management Strategies.
  • Relationships with other stakeholders
  • Implementation of CRM in the organisation
  • Reviewing the CRM strategy

Customer Relationship Management: Pursuing Service Excellence

  • Quality Service Del ivery
  • Delivering Exceptional Customer Service Beyond Customers Expectation
  • Monitoring and Measuring for Continual Servicelevel Improvement
  • The Keys to Customer-Centricity
  • Measuring customer Lifetime value to the organisation
  • Best Practices for winning Customer Loyalty

See related categories

Customer Relationship Management

£ 125 VAT inc.

The best Customer Management courses

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