CUSTOMER SERVICE ADVANCED APPRENTICESHIP

By the end of your apprenticeship you will have achieved:

• Level 3 Diploma in Customer Service;
• Functional Skill in Maths Level 2 (if required);
• Functional Skill in English Level 2 (if required);
• Employee Rights and Responsibilities;
• Personal Learning and Thinking Skills.

Advanced apprentices, with support and opportunities in the workplace, can progress onto:

• A Higher Level Apprenticeship programme in Contact Centre Management, Business & Professional Administration or Leadership & Management;
• Further or higher education to undertake customer service, business related or other qualifications, including Foundation Degrees in, for example, Contact Centres, Retail Management, Business Management or Hospitality;
• A range of Customer Service, Contact Centres, Sales, Business related and other undergraduate programmes;
• A range of Customer Service and other Professional Qualifications, including a Level 4 Diploma in Customer Service Management, a Level 4 Diploma in Contact Centres, or a Foundation Degree in Contact Centre Management;
• Full Time Employment.

With additional training, advanced apprentices may be able to progress in their careers to roles including senior customer service supervisor, customer service manager, and a range of other senior customer service related roles.

Where the qualification does not specify the use of a particular assessment method, then learners can be assessed by a range of methods including; Direct observation of tasks or activities, examination of work products produced by learners (e.g. diary notes, site notes, completed reports), examination of witness testimonies from people, other than the assessor, who are prepared to provide statements detailing specific details of learners’ performance, review of records of ‘question and answer’ sessions covering specific aspects of the knowledge and understanding and Professional discussion. All of these assessment methods will build your portfolio of evidence.