Customer Service - Apprenticeship - Level 2

To have a successful career in customer service, you will benefit from gaining recognised qualifications alongside learning the necessary skills in your work environment.

The Apprenticeship consists of several separate qualifications. You will be required to work towards achieving these through a combination of college workshops and work based activities.

For the Level 2 Diploma in Customer Service (which is a combined knowledge and competency qualification), you will be expected to cover a range of units for which you will need to provide work-based evidence:

Some examples of units are listed below:

• Communicate using customer service language
• Follow the rules to deliver customer service
• Give customers a positive impression of yourself and your organisation
• Go the extra mile in customer service
• Promote additional services or products to customers
• Recognise diversity when delivering customer service
• Monitor and solve customer service problems
• Work with others to improve customer service

Central Sussex College is committed to providing you with guidance and support to help you make the most of your potential and achieve your goals! We offer an exciting range of academic qualifications, vocational subjects and apprenticeships – based at excellent facilities in Crawley, Haywards Heath, East Grinstead and Horsham. We have something for everyone – so whether you are just leaving school and looking to study for a BTEC or A Levels, are looking to retrain and gain new skills or take your studies further with professional qualification or higher level training at our University Centre, Central Sussex College can cater for you.