Customer Service Course Bundle (Accredited CPD Course)
Short course
Online
Description
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Type
Short course
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Methodology
Online
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Class hours
5h
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Start date
May
other dates
This course bundle is perfect for any organisation looking to grow a successful business in terms of maximising profit and ensuring they have a good customer service approach in place. It comprises of 6 accredited and intensive course bundle. Ideal for senior managers, intermediate managers and senior supervisors and team leaders.
Facilities
Location
Start date
Start date
About this course
Once you have completed all the online learning materials for these courses, you will be required to complete an online assessment. If you fail the online knowledge test, do not worry – You are given 5 chances to revise the e-learning materials and retake the course at no extra charge. Once you pass you will be able to save and print out all your accredited certificates for these bundles.
All our online workshops are accredited and in line with the universally accepted Continuous Professional Development standards. The CPD accreditation group require a robust process of content development, peer review and compliance with the relevant regulatory requirements. Once you have successfully completed the knowledge test, you will be sent a CPD accredited certificate via email.
Reviews
Subjects
- Conflict Management
- Customer Service Skills
- Customer Care
- Managing Conflict
- Interview Skills
- Conflict Resolution
- Approach
- Customer Service
- Customer Relationship Management
- Accredited
- Managing Risk
- Team Training
- Time management
- Customer Manager
- Customer relationship
- Customer satisfaction
- Communication
- Managing people
- Managing Communication
- Customer behaviour styles
Course programme
This course bundle is perfect for any organisation looking to grow a successful business in terms of maximising profit and ensuring they have a good customer service approach in place. It comprises of 6 accredited and intensive course bundle. Ideal for senior managers, intermediate managers and senior supervisors and team leaders.
LEARNING OUTCOMES:
- Giving and Receiving Feedback
- Communication
- Conflict Resolution
- Managing Conflict
- Time Management
- Complaint Handling
- Customer Service
- Discipline and Grievance
- Interview Skills
- Managing People
Customer Service Course Bundle (Accredited CPD Course)