Customer service - e-learning cpd

Dita Consulting

Course

Online

Price on request

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Description

  • Type

    Course

  • Methodology

    Online

  • Class hours

    60h

  • Start date

    Different dates available

This online Customer Service course will help learners define who their customers are and how to understand their needs, the course will also help learners to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

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Subjects

  • Customer Service

Course programme

Learning Outcomes

  • Understanding of the aspects of delivering outstanding customer service
  • Understanding the benefits of outstanding customer service
  • Importance of handling complaints with care
  • Recognise & adapt to customer behaviour styles
  • Manage customer satisfaction levels

See related categories

Customer service - e-learning cpd

Price on request

The best Other Business Administration courses

See all

See all