Customer service management & improvement training course
Course
Online
Description
-
Type
Course
-
Methodology
Online
-
Start date
Different dates available
Customer Care is integral to the success of any business. The quality of the relationship and reputation your business has among your customers can determine the success or failure of your enterprise. This course will help you understand how to effectively interact with your customers to ensure they receive the highest levels of care and service, which will positively enhance your prestige and your profits.Many organisations believe they are providing excellent customer service, but shocking statistics about consumer’s actual satisfaction levels with their customer experience tell a very different story. Providing the time, effort and investment necessary to drive excellent customer care will create a corresponding improvement in your company's public perception, an increase in brand awareness and keep your finger firmly on the pulse of what you need to know.The content of this course is designed for individuals and companies that want to connect with their customers in a mutually beneficial way, to improve the service delivery while measuring and enhancing customer loyalty. The correct application of the knowledge and tools delivered in this course has the potential to increase revenue and market share to help ensure long term business success. Understanding how to continuously improve your services and products and see things from a customer-centric perspective is priceless when it comes to business longevity and profitability.
Facilities
Location
Start date
Start date
Reviews
Subjects
- Management
- Customer Care
- Leadership
- Quality
- Customer Service
- Public
- Quality Training
- Service Management
- Business management
- Online training
- Personal Development
- Online
- Online Course
- 24x7
Teachers and trainers (1)
Online Course Online Course
12 Month Unlimited On-Demand Online Access to the Course.
Course programme
Course Content
- Module 1: Customer Care
- Module 2: Customer Service Practices
- Module 3: Customer Services Implementation
- Module 4: Managing Customer Relationships
- Module 5: Personal Development
Customer service management & improvement training course