Customer Service Level 2

PRESENTATION

If you've got formal customer service training and qualifications you are an asset to any modern business. An NVQ in Customer service is your chance to learn new skills & gain a valuable qualification at the same time.

This NVQ is aimed at individuals who have to deliver a continually improving service to customers, but who may not have the responsibility or autonomy to bring about permanent improvements themselves.

It is suitable for candidates:

-whose opportunities to influence what happens at work are limited
-who work within the rules and regulations of their organisation
-who work with others to overcome problems and to support customer service improvements
-who need to communicate in a clear, confident way
-who have a developing knowledge about their organisation's products and services