Customer Service - Online E-Learning Course - Fully CPD Accredited

HRUK Group
4.5
2 reviews
  • I signed 14 of my staff up to the customer service course, and it didn’t take long for me to realise a difference in their customer service skills. 100% recommend to those who have some aspect of customer service in their role.
    ← | →
  • The assessor was so helpful and helped me to get the most from the course.
    ← | →

Short course

Online

£ 10 + VAT

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Description

  • Type

    Short course

  • Level

    Beginner

  • Methodology

    Online

  • Duration

    Flexible

  • Start date

    Different dates available

Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and preises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to provide excellent customer service.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

The objective of this course is to both teach and assess the learner.

There are no requirement for this course. They are perfect for developing your skill set whether it be updating existing knowledge or learning something completely new!

Upon completion of the short course you will receive a certificate.

This course has been specially designed to teach as well as assess the learners. You can retake the test over and over again until you receive your desired grade and it wont cost a penny extra. This course is also CPD Accredited course providing you with a certification on completion.

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Reviews

4.5
  • I signed 14 of my staff up to the customer service course, and it didn’t take long for me to realise a difference in their customer service skills. 100% recommend to those who have some aspect of customer service in their role.
    ← | →
  • The assessor was so helpful and helped me to get the most from the course.
    ← | →
100%
4.5
excellent

Course rating

Recommended

Centre rating

James Dickinson

4.0
01/07/2016
What I would highlight: I signed 14 of my staff up to the customer service course, and it didn’t take long for me to realise a difference in their customer service skills. 100% recommend to those who have some aspect of customer service in their role.
What could be improved: Needs a manager option, so that Managers are able to look at all there staffs progression on one page.
Would you recommend this course?: Yes

Dan Sis

5.0
01/01/2014
What I would highlight: The assessor was so helpful and helped me to get the most from the course.
What could be improved: The course took 1 year to complete, I would have liked to complete it earlier.
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

This centre's achievements

2016

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 8 years

Subjects

  • Customer Care
  • Customer Service
  • Accredited
  • Customers
  • Customer
  • Service
  • Customer behaviour
  • Manage customer satisfaction
  • Handle complaints
  • Complaints
  • Manage complaints

Teachers and trainers (1)

Sam King

Sam King

Sales Executive

Course programme

Learning Outcomes: This course will cover the following topics; The benefits of excellent customer service, Deliver excellent customer service, Handle complaints with care, Recognise & adapt to customer behaviour styles, Manage customer satisfaction levels

Course Duration

The online course requires a minimum of 2 hours to complete in full. This is only a guide to the learning hours required and it depends on how quickly an individual can absorb the information. The learning is online so it can be spread out over multiple sessions or done in one session.

Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.

The assessment can be re-taken as many times as the learner requires at no extra cost. We must advise that the questions do change each time. This course is designed to teach as well as assess.

Tutor Support

When you are studying a course it is always useful to know that you have the help and support of tutors that want you to succeed in your studies.

HRUK will be able to provide you with unlimited online email support to help answer any questions that you may have whilst you are studying the course.

Course Compatibility

Our course is fully compatible with PC’s, Mac’s, Laptop, and Tablet and Smartphone devices.

See related categories

Customer Service - Online E-Learning Course - Fully CPD Accredited

£ 10 + VAT

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