Customer Service Professional Diploma (Level 5)
Course
Online
Description
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Type
Course
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Level
Advanced
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Methodology
Online
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Class hours
320h
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Duration
Flexible
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Start date
Different dates available
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Personal tutor
Yes
Customer Service Professional Diploma Level 5
Become a qualified, capable and confident Customer Service specialist and the world really is yours for the taking! Now more than ever, it’s impossible to place too much emphasis on the importance of quality Customer Care. The support any business provides plays a direct role in nurturing Customer loyalty, identifying unhappy Customers and ultimately increasing revenues. More importantly, it’s one of the most important points of differentiation, enabling any given business to stand out from the crowd and outperform the competition. As a Customer Service specialist, it’s your job to ensure every Customer leaves with a positive and lasting impression of the business as a whole.
Facilities
Location
Start date
Start date
About this course
Endorsed Certificate of Achievement
At the end of the course, learner can claim an endorsed certificate by paying £120 accreditation fee.There are £9 postal charges for the UK students and £15 for the non UK students.
Certificate of Completion from BOLC
Certificate of Completion from BOLC (soft copy) can be claimed for £10. If you need hard copy of this certificate you will pay £25 + postal charges (£9 for UK students, £15 for outside UK)
No Qualification required.
Recognized certificate
Easy access of tutor
Learning flexibility
Self-motivated environment
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 9 years
Subjects
- Customer Service
- Customer Care
- Customer Services Course (Level 2)
- Customer Services Course
- Customer relationship
- Customer satisfaction
- Customer Manager
- Customer
- Diploma in Customer Service (Level 4)
- Certificate in Customer Service (Level 3)
Teachers and trainers (1)
Allocated Upon Enrolment
Tutor
Course programme
Customer Service - Course Syllabus:
This Customer Service : Advanced Diploma - Level 5 course consists of following modules:
Module 1 - Introduction to Customer Services
Module 2 - Understanding Your Customers
Module 3 - What is a Customer Focused Organisation?
Module 4 - Developing Customer Service Strategy
Module 5 - Implementing a Service Excellence Strategy
Module 6 - Training and Development for Customer Service
Module 7 - Importance of Effective Communication
Module 8 - Building Long-Term Customer Relations
Module 9 - Dealing with Unprofitable Customers
Module 10 - Importance of Customer’s Feedback
Module 11 - Complaints Handling
Module 12 - Empowerment & Ownership
Additional information
Recognized certificate
Easy access of tutor
Learning flexibility
Self-motivated environment.
Easy to study anywhere in the world
Customer Service Professional Diploma (Level 5)