Certificate III in Customer Engagement
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Very professional staff, easy to use interface. I got much more information that i needed to complete the course.
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Studying from home is the best. The only complaint is the delay replying emails although at times some trainers were super fast. Friendly, helpful staff were always willing to help with any concerns I had.
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Amazing support - easy layout and understanding of modules to complete- quick assessment feedback - good experience. I would recommend it for sure.
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Course
Online
Description
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Type
Course
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Methodology
Online
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Duration
18 Months
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Start date
Different dates available
As more basic customer service processes become automated, team leaders and workers within this field are now required to provide engaging service whist dealing with more complex customer situations. The BSB30215 Certificate III in Customer Engagement helps build key skills in this area with comprehensive customer service training.Ideal for those working in a contact centre role, this customer service course will give you the skills to deal with complex or challenging customer service situations. You’ll learn how to:communicate effectively over email with colleagues and clients, as well as how to increase your typing speed and accuracy.record and retrieve product and customer information on a database.manage complaints, deal with stress and respond effectively to customers.prioritise and manage your time.This broad-ranging qualification can lead to a diverse career path. Complex customer service roles are in demand across a whole spectrum of industries and workplaces, including banking and finance, travel and retail, contact centres, help desks, reception, front of business and counter service.
Facilities
Location
Start date
Start date
Reviews
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Very professional staff, easy to use interface. I got much more information that i needed to complete the course.
← | →
-
Studying from home is the best. The only complaint is the delay replying emails although at times some trainers were super fast. Friendly, helpful staff were always willing to help with any concerns I had.
← | →
-
Amazing support - easy layout and understanding of modules to complete- quick assessment feedback - good experience. I would recommend it for sure.
← | →
Course rating
Recommended
Centre rating
Richard
Lauren
Lidia
Elaine
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 6 years
Subjects
- Customer Service
Course programme
- Develop keyboarding speed and accuracy
- Communicate electronically
- Work effectively with diversity
- Develop product and service knowledge for customer engagement operation
- Organise workplace information
- Deliver and monitor a service to customers
- Process customer complaints
- Manage personal stress in the workplace
- Organise personal work priorities and development
- Apply knowledge of WHS legislation in the workplace
- Use multiple information systems
- Work effectively in customer engagement
Certificate III in Customer Engagement